Technical Support Specialist
Há 1 mês
At Jolera Inc., we're seeking a skilled Technical Support Specialist to join our team. This role is a fantastic opportunity to work with cutting-edge technology and provide exceptional support to our clients.
Key Responsibilities:
- Process and assign service tickets to ensure timely resolution
- Maintain service ticket ownership and escalate high-profile issues as necessary
- Conduct on-site problem determination and analysis
- Provide technical guidance and support to end-users
- Document all activities and technical information collected
Requirements:
- 1-3 years of experience in a technical support role
- Relevant degree or diploma
- Proven problem-solving and analytical skills
- Excellent communication and teamwork skills
- Strong knowledge of Windows Operating Systems, MacOS, and iOS
About Us:
Jolera Inc. is a leading provider of managed services, offering award-winning solutions built on over 20 years of experience. Our team is passionate about delivering exceptional support and service to our clients.
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