Technical Support Specialist

Há 1 mês


Porto, Porto, Portugal Jolera Inc. Tempo inteiro

At Jolera Inc., we're seeking a skilled Technical Support Specialist to join our team. This role is a fantastic opportunity to work with cutting-edge technology and provide exceptional support to our clients.

Key Responsibilities:

  • Process and assign service tickets to ensure timely resolution
  • Maintain service ticket ownership and escalate high-profile issues as necessary
  • Conduct on-site problem determination and analysis
  • Provide technical guidance and support to end-users
  • Document all activities and technical information collected

Requirements:

  • 1-3 years of experience in a technical support role
  • Relevant degree or diploma
  • Proven problem-solving and analytical skills
  • Excellent communication and teamwork skills
  • Strong knowledge of Windows Operating Systems, MacOS, and iOS

About Us:

Jolera Inc. is a leading provider of managed services, offering award-winning solutions built on over 20 years of experience. Our team is passionate about delivering exceptional support and service to our clients.


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