Highly Skilled Support Specialist

Há 5 horas


Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

We are seeking a Highly Skilled Support Specialist to join our Umbrella Functional Consulting & Support Team. This individual will provide technical assistance to customers during the night shift (9pm to 6am, GMT), ensuring timely and accurate solutions to technical problems.

Responsibilities:

  • Diagnose and troubleshoot software, hardware, and network problems
  • Provide technical assistance to customers via ticketing system
  • Measure and act upon service metrics, thresholds, and key performance indicators
  • Use and apply Technical Support processes, policies, and tools documentation

Requirements:

  • Technical background in Network Systems, IT, Electrical Engineering, or related field
  • Knowledge of Linux
  • Excellent verbal and written communication skills
  • Customer-focused and results-driven

What We Offer:

  • Salary package according to experience and skills ($


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