Highly Skilled Support Specialist
Há 5 horas
We are seeking a Highly Skilled Support Specialist to join our Umbrella Functional Consulting & Support Team. This individual will provide technical assistance to customers during the night shift (9pm to 6am, GMT), ensuring timely and accurate solutions to technical problems.
Responsibilities:
- Diagnose and troubleshoot software, hardware, and network problems
- Provide technical assistance to customers via ticketing system
- Measure and act upon service metrics, thresholds, and key performance indicators
- Use and apply Technical Support processes, policies, and tools documentation
Requirements:
- Technical background in Network Systems, IT, Electrical Engineering, or related field
- Knowledge of Linux
- Excellent verbal and written communication skills
- Customer-focused and results-driven
What We Offer:
- Salary package according to experience and skills ($
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