Highly Skilled Technical Support Specialist
2 semanas atrás
Dorel Juvenile is a leading global provider of juvenile products, available in over 100 countries. With a commitment to delivering high-quality products that exceed customer expectations, we aim to make a positive impact on family lives worldwide.
We are seeking a skilled Service Desk Technician to join our team. As a key member, you will be responsible for resolving complex technical queries posed by customers efficiently and effectively. Your primary objective will be to answer the most challenging questions within one phone conversation, ensuring exceptional customer satisfaction.
To achieve this, you will need to:
- Proactively identify solutions to technical issues and implement them promptly
- Develop and maintain a comprehensive understanding of our products, services, and processes
- Collaborate with internal teams to resolve complex problems and ensure seamless service delivery
In addition to your technical expertise, you will require excellent communication skills, both written and spoken. You should be able to articulate complex ideas clearly and concisely, tailoring your approach to suit different customer needs.
A minimum of one year of relevant work experience is essential, along with fluency in English. Knowledge of industry-specific techniques and technology is also necessary, as is a strong enthusiasm for continuous learning and self-improvement.
You will be working in a fast-paced environment, where adaptability and problem-solving skills are crucial. If you are proactive, results-driven, and possess a strong sense of accountability, we encourage you to apply.
About Us: Dorel Juvenile is a company that values innovation, teamwork, and personal growth. We strive to create a work environment that fosters collaboration, open communication, and mutual respect. Our goal is to provide our employees with opportunities to develop their skills, advance their careers, and contribute to our collective success.
Estimated Salary Range: €25,000 - €35,000 per annum, depending on qualifications and experience. This figure is based on the job's requirements, location, and market conditions.
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