Technical Support Specialist
Há 1 mês
Inetum is looking for a skilled Technical Support Specialist to join our team.
As a Technical Support Specialist, you will be responsible for:
• Configuring, integrating, and testing software components, applications, and modules;
• Diagnosing and resolving technical incidents in customer-facing applications;
• Providing autonomous support for medium-complexity requests;
• Creating and validating knowledge base documentation;
• Collaborating with internal teams to develop training programs and support materials;
• Participating in customer support activities as required;
• Preparing regular service delivery reports;
• Ensuring all necessary information is included for successful candidate screening;
• Communicating resolution outcomes to customers;
• Traveling to customer sites when necessary.
We are seeking a highly motivated and organized individual with excellent analytical and communication skills.
The ideal candidate should possess:
• A high school diploma or equivalent in computer science or a related field;
• Basic knowledge of DB2 and/or SQL Server;
• Proficiency in the English language;
• Ability to learn and analyze complex technical information;
• Strong communication and presentation skills;
• Effective time management and sense of responsibility;
• Emotional control, flexibility, and adaptability;
• Team spirit.
Bonus qualifications include:
• ITIL certification;
• Familiarity with AS400 and Windows platforms;
• Basic programming and networking knowledge;
• Knowledge of insurance or Cleva solutions/modules.
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