Technical Support Specialist

Há 1 mês


Porto, Porto, Portugal Inetum Tempo inteiro

Inetum is looking for a skilled Technical Support Specialist to join our team.

As a Technical Support Specialist, you will be responsible for:

• Configuring, integrating, and testing software components, applications, and modules;

• Diagnosing and resolving technical incidents in customer-facing applications;

• Providing autonomous support for medium-complexity requests;

• Creating and validating knowledge base documentation;

• Collaborating with internal teams to develop training programs and support materials;

• Participating in customer support activities as required;

• Preparing regular service delivery reports;

• Ensuring all necessary information is included for successful candidate screening;

• Communicating resolution outcomes to customers;

• Traveling to customer sites when necessary.

We are seeking a highly motivated and organized individual with excellent analytical and communication skills.

The ideal candidate should possess:

• A high school diploma or equivalent in computer science or a related field;

• Basic knowledge of DB2 and/or SQL Server;

• Proficiency in the English language;

• Ability to learn and analyze complex technical information;

• Strong communication and presentation skills;

• Effective time management and sense of responsibility;

• Emotional control, flexibility, and adaptability;

• Team spirit.

Bonus qualifications include:

• ITIL certification;

• Familiarity with AS400 and Windows platforms;

• Basic programming and networking knowledge;

• Knowledge of insurance or Cleva solutions/modules.


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