Technical Support Specialist

Há 1 mês


Porto, Porto, Portugal Critical Manufacturing Tempo inteiro

**Empower High-Performance Operations**

Critical Manufacturing is dedicated to empowering high-performance operations with innovative MES software, recognized as a Leader by Gartner for three consecutive years. We develop state-of-the-art solutions for Semiconductor, Electronics, Medical Devices, and other Discrete industries, partnering with ASMPT, the world's largest supplier of best-in-class equipment and technology.

**Your Role:**

As a Technical Support Specialist, you will provide primary support, dealing with requests, and ensuring customer satisfaction. You will interact with internal Product teams to troubleshoot and resolve complex problems, log and track issues, and continuously improve support procedures and tools.

**Requirements:**

We are looking for individuals with more than 2 years of application support experience, great interpersonal and communication skills, and attention to detail. Time management, organization, and prioritization are essential, as well as teamwork, initiative, and self-motivation. Excellent English skills are required, both written and spoken.

**Desirable Skills:**

Programming skills in C# or TypeScript, experience with SQL Server, and scripting languages like PowerShell or Bash are desirable but not mandatory. Diversity, Equity, and Inclusion are a source of commitment and innovation at Critical Manufacturing, and we welcome applications from individuals of all backgrounds.


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