Technical Support Specialist
Há 1 mês
We are a leading Loan Servicing and Asset Management company, employing over 400 staff members across Lisbon, Porto, and Madrid. Our goal is to strengthen our team with the integration of a Technical Support Specialist who will be responsible for:
Key Responsibilities- Providing technical support to users in person and remotely;
- Detecting and resolving software and hardware technical issues;
- Identifying opportunities for process improvement within IT support;
- Collaborating on the implementation of new IT projects;
- Maintaining up-to-date documentation for all IT systems.
We value teamwork, communication, and employee development, offering project continuity and several benefits including curative medicine, birthday gifts, partnerships with restaurants and gyms, and a reduced schedule of 37 hours per week. We seek an individual with:
- A High School level (12th grade) education;
- A minimum of 3 years of experience in technical support areas;
- Solid knowledge of hardware management and support for PCs, mobile devices, and networks;
- Familiarity with Microsoft technologies;
- Strong communication skills, ability to work in shifts (08:00 - 19:00), and a sense of responsibility.
Roughly €30,000 to €40,000 annually, commensurate with experience, depending on location and qualifications.
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