Senior Technical Support Specialist
2 meses atrás
Dorel Juvenile, a world leader in juvenile products, is seeking a Senior Technical Support Specialist to join our team. This role plays a crucial part in providing exceptional customer service by resolving technical issues efficiently and effectively.
About Dorel JuvenileWe are a global company with a presence in over 100 countries. Our products are known for their quality and durability, making us the go-to choice for families worldwide. We strive to make a positive impact on family lives across the globe.
Responsibilities- Provide timely and effective solutions to complex technical questions posed by customers.
- Escalate unresolved issues to relevant teams or stakeholders to ensure prompt resolution.
- Maintain up-to-date knowledge of our services, products, and processes to deliver accurate information to customers.
- A minimum of 1 year of relevant work experience in a technical support role.
- Fluency in English, both written and spoken.
- Excellent problem-solving skills and ability to think critically.
- Proactive approach to issue resolution and strong sense of accountability.
- Ability to work independently and as part of a team.
$45,000 - $60,000 per annum, depending on location and experience.
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