Senior Technical Support Specialist

2 meses atrás


Porto, Porto, Portugal Maxi-Cosi Tempo inteiro
Job Summary

Dorel Juvenile, a world leader in juvenile products, is seeking a Senior Technical Support Specialist to join our team. This role plays a crucial part in providing exceptional customer service by resolving technical issues efficiently and effectively.

About Dorel Juvenile

We are a global company with a presence in over 100 countries. Our products are known for their quality and durability, making us the go-to choice for families worldwide. We strive to make a positive impact on family lives across the globe.

Responsibilities
  • Provide timely and effective solutions to complex technical questions posed by customers.
  • Escalate unresolved issues to relevant teams or stakeholders to ensure prompt resolution.
  • Maintain up-to-date knowledge of our services, products, and processes to deliver accurate information to customers.
Requirements
  • A minimum of 1 year of relevant work experience in a technical support role.
  • Fluency in English, both written and spoken.
  • Excellent problem-solving skills and ability to think critically.
  • Proactive approach to issue resolution and strong sense of accountability.
  • Ability to work independently and as part of a team.
Estimated Salary

$45,000 - $60,000 per annum, depending on location and experience.



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