Technical Migration Support Specialist
Há 4 dias
About the Opportunity
We are seeking an experienced Technical Migration Support Specialist to join our team. This is a fantastic opportunity to work with a leading provider of end-to-end solutions for companies across various industries.
Our Company Overview
DSR Corporation has been a trusted partner for hundreds of companies, from startups to Fortune 500 enterprises, since 1998. We have grown into 11 technical divisions, offering highly skilled engineering resources and services in full-stack web, embedded, mobile, wireless, big data/analytics, scalable databases, system software, digital media, SSI/blockchain, and AI/computer vision.
With offices around the world, including Denver, Porto, Voronezh, Yokohama-city, and Tashkent, we serve industry leaders like Netflix, Nordic Semiconductor, Seagate, Legrand, EDF, Amazon, Sysgo, and many others.
Job Description
We are looking for a Technical Migration Support Specialist to help deploy new migrations, monitor the health status of running migrations, and process support requests from customers. The ideal candidate will have experience with Linux CLI, SQL knowledge, and documentation skills.
Responsibilities:
- Provide technical support and assistance
- Compose emails and follow-ups
- Participate in meetings with customers
- Document support problems, resolutions, important decisions, and updates
- Keep documentation and FAQs consistent and up-to-date
- Collaborate with development teams for issue resolution
- Deploy/launch the product on customers' sites and install needed libraries for maintenance and support
- Regularly monitor the status of the product on customers' sites
Required Skills and Qualifications:
- 2+ years of professional experience in a relevant field
- Spoken English at an intermediate level or higher
- Able to communicate in voice/chat with customer teams
- Comfortable with Linux CLI (less, grep, awk, sed, jq, and console-based text editors like vim)
- Basic SQL knowledge, ability to write queries with joins in PostgreSQL
- Documentation skills (all customer-related context should be documented properly and well-structured)
What We Offer:
- Competitive salary ($120,000 - $150,000 per year)
- Accelerated career growth
- Flexible schedule and remote-friendly policy
- Office in the center of Porto
- Employer-sponsored health insurance
- Strong work-life balance emphasis
- Extra holidays
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