Technical Support Specialist for Financial Applications
2 semanas atrás
At Itdsportugal Todos, we are seeking an experienced Technical Support Specialist to join our team as an Application Support Engineer.
About UsWe are a leader in the financial industry, known for our commitment to innovation and client satisfaction. Our company culture emphasizes agility and excellence in everything we do.
Job SummaryThis is a Hybrid opportunity that requires strong technical skills and excellent communication abilities. As a Technical Support Specialist, you will be responsible for providing technical assistance and troubleshooting support to users experiencing issues with our applications.
Main Responsibilities:- Provide technical support and troubleshooting assistance to users experiencing issues with applications
- Monitor application performance and ensure system availability, escalating issues as necessary
- Investigate and resolve incidents and service requests within defined SLAs
- Document support processes, troubleshooting steps, and resolutions for future reference
- Communicate effectively with users and stakeholders in English to understand and address their needs
To be successful in this role, you should have:
- Fluent in English, with strong verbal and written communication skills
- Previous experience in application support or a related technical role
- Familiarity with ticketing systems and IT service management processes
- Ability to diagnose and troubleshoot technical issues in a timely manner
- Strong customer service orientation and the ability to work well under pressure
The estimated salary for this position is €60,000 per year, plus additional benefits such as health insurance and paid time off.
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