Technical Support Specialist for Financial Applications

2 semanas atrás


Porto, Porto, Portugal Itdsportugal Todos Tempo inteiro

At Itdsportugal Todos, we are seeking an experienced Technical Support Specialist to join our team as an Application Support Engineer.

About Us

We are a leader in the financial industry, known for our commitment to innovation and client satisfaction. Our company culture emphasizes agility and excellence in everything we do.

Job Summary

This is a Hybrid opportunity that requires strong technical skills and excellent communication abilities. As a Technical Support Specialist, you will be responsible for providing technical assistance and troubleshooting support to users experiencing issues with our applications.

Main Responsibilities:
  • Provide technical support and troubleshooting assistance to users experiencing issues with applications
  • Monitor application performance and ensure system availability, escalating issues as necessary
  • Investigate and resolve incidents and service requests within defined SLAs
  • Document support processes, troubleshooting steps, and resolutions for future reference
  • Communicate effectively with users and stakeholders in English to understand and address their needs
Requirements

To be successful in this role, you should have:

  • Fluent in English, with strong verbal and written communication skills
  • Previous experience in application support or a related technical role
  • Familiarity with ticketing systems and IT service management processes
  • Ability to diagnose and troubleshoot technical issues in a timely manner
  • Strong customer service orientation and the ability to work well under pressure
Compensation and Benefits

The estimated salary for this position is €60,000 per year, plus additional benefits such as health insurance and paid time off.

#GETREADY to meet with us
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