Technical Support Specialist
2 meses atrás
Job Title: Technical Support Specialist - Financial Markets
At Devexperts LLC, we are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing top-notch technical support to our clients in the financial markets.
Responsibilities:
- Handling customer technical support cases and resolving users' problems
- Investigating and escalating issues as necessary
- Communicating directly with developers, analysts, QA, and other engineers
- Creating, reviewing, and maintaining tutorials to help end-users
- Documenting common support procedures for future reference
- Testing data integration into new applications and promptly reporting any found issues
Requirements:
- High level of communication and soft skills
- High level of responsibility, time management, and self-organization
- English - C1, both spoken and written
- High-stress tolerance
- Diligence and ability to respond in a timely manner to the incoming flow of information
- Ability to work in an environment with frequently changing context
- Strong analytical and problem-solving skills
- Self-motivation and desire to develop in FinTech
About Us:
Devexperts LLC is a subsidiary of Devexperts - a company that develops software for stock exchanges, brokers, and investment companies. We are a distributed team with significant experience in advanced market data compression, storage, retrieval, and transmission.
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