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Technical Support Specialist for Financial Market Data
2 meses atrás
At Devexperts Llc, we are committed to delivering high-quality financial market data services to our clients. As a Technical Support Specialist for Financial Market Data, you will play a vital role in ensuring that our customers receive seamless support and expertise.
About UsWe are a subsidiary of Devexperts – a renowned software development company specializing in stock exchanges, brokers, and investment companies. Our distributed team has extensive experience in advanced market data compression, storage, retrieval, and transmission.
We maintain an ecosystem of services that provides retail customers with a fail-safe market data stream. Our end-to-end solution allows accessing market data on a subscription basis in various charting applications.
Job DescriptionThe primary responsibilities of this role include handling customer technical support cases, investigating, and resolving users' problems, escalating issues if necessary. You will communicate directly with developers, analysts, QA, and other engineers to gain extensive knowledge and expertise in FinTech.
- Creating tutorials to help end-users with charting applications usage.
- Documenting common support procedures for future reference.
- Testing data integration into new applications and promptly reporting any found issues.
To be successful in this role, you must possess:
- A high level of communication and soft skills.
- A high level of responsibility, time management, and self-organization.
- English language proficiency (C1 level, both spoken and written).
- High-stress tolerance.
- Diligence and ability to respond in a timely manner to the incoming flow of information.
- Ability to work in an environment with frequently changing context.
- Strong analytical and problem-solving skills.
- Self-motivation and desire to develop in FinTech.
Additional skills considered an advantage include:
- Work experience with foreign clients.
- Second language.
- Experience in working with issue-tracking systems (Zendesk, Jira).
- Experience in working with databases and writing SQL queries.
- Basic knowledge of Bash, Python.
- Understanding of data transmission network principles and main protocols. Knowledge of the OSI model.
- Experience in working with Linux/Unix (mainly debian-like).
The estimated salary range for this position is $80,000 - $120,000 per year, depending on location and experience. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
Becoming Part of Our TeamWe value diversity and inclusivity at Devexperts Llc. Our culture emphasizes growth mindset, customer-centric approach, and teamwork. If you are passionate about FinTech and committed to delivering exceptional results, join us in our mission to make a difference in the world.
