Technical Support Specialist
4 semanas atrás
About TeamViewer GmbH
We are a global leader in remote connectivity software, harnessing the potential of cutting-edge technologies to shape the future of digitalization. Our team of over 1,500 employees spans different continents, cultures, and disciplines. We celebrate our diverse perspectives and talents, fostering a dynamic work environment where new ideas thrive.
Our Mission
We aim to create a world that works better by delivering outstanding customer experiences. As a key member of our Customer Support Team, you will play a vital role in supporting existing and potential customers based in the EMEA market and other English-speaking countries.
Job Summary
We are seeking an experienced Technical Support Specialist to join our EMEA Customer Support Team. The ideal candidate will have at least one year of work experience in a related field, strong communication skills, and a passion for working with people. Proficiency in Spanish or French is mandatory, while native or near-native level English is essential.
Key Responsibilities
- Provide technical support to customers via phone, email, and live chat.
- Answer inquiries via our ticket system.
- Showcase our software solutions to customers through online demonstrations.
- Work closely with the Customer Support team to deliver exceptional customer experiences.
Requirements
- At least one year of work experience in customer service, sales, or a related field.
- Native or near-native level English.
- Mandatory knowledge of Spanish or French (spoken and written).
- Excellent problem-solving skills, ability to take ownership, and deliver results timely and correctly.
- Good presentation skills, high attention to detail.
- Ability to work independently in a fast-paced environment.
- Good technical skills, proficiency in internet-related applications, and experience with Windows, Mac, and Linux operating systems.
- Experience with ticketing systems like Jira and Freshdesk is an advantage.
What We Offer
- A competitive salary of €45,000 per annum, reflecting the company's commitment to rewarding its employees fairly.
- Onsite onboarding in our HQ office for an optimal start.
- Genuine hybrid work arrangement allowing up to 50% home office.
- Corporate Benefits platform offering discounts and perks.
- Regular team events and celebrations.
- Public transport-friendly office.
- Opportunity to participate in our Work From Abroad Program, allowing up to 40 days of work outside your contracting country.
- Open door policy and no dress code rules.
Why Join Us?
We value diversity, inclusivity, and employee growth. As a member of TeamViewer GmbH, you will have access to regular training opportunities, enabling you to develop both personally and professionally. Our open and embracing workplace environment empowers every individual to bring their best self to work, regardless of background, gender, civil status, sexual orientation, religion, age, disability, education level, or race.
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