Senior Application Support Specialist

Há 7 horas


Porto, Porto, Portugal Critical Manufacturing Tempo inteiro

Company Overview

Critical Manufacturing is a leading provider of innovative, comprehensive, and modular MES software solutions. With a global presence, our headquarters and main technical center are located in Porto (Maia), Portugal, where we develop cutting-edge technology for the Semiconductor, Electronics, Medical Devices, and other Discrete industries.

We have been recognized as a Leader by Gartner for three consecutive years and are part of ASMPT, the world's largest supplier of best-in-class equipment and technological process partner for the electronics and semiconductor industries.

Estimated Salary: 60000 - 80000 USD per year

Job Description

As a Senior Application Support Specialist, you will be responsible for providing primary support to customers, dealing with support requests, and continuously improving support procedures, tools, and runtime environments.

You will interact with various internal Product teams to troubleshoot and resolve complex problems, log and track issues, ensuring the customer is kept aware of progress.

Key Responsibilities:

  • Provide primary support to customers
  • Deal with support requests
  • Improve support procedures, tools, and runtime environments
  • Interact with internal Product teams
  • Log and track issues

Required Skills and Qualifications

To succeed in this role, you must have more than 2 years of experience in application support, great interpersonal and communication skills, time management, organization, and prioritization.

You should also possess attention to detail, be self-motivated, and creative in all aspects of your work, and have excellent English skills - spoken and written.

Bonus Points:

  • Programming skills (C#, Typescript) are desirable but not mandatory
  • Experience with SQL Server
  • Experience with scripting languages (ex: Powershell, Bash)

Benefits

We offer a competitive salary, opportunities for professional growth, and a dynamic work environment.



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