Senior Director of Customer Experience Leadership
4 semanas atrás
Hexa People empowers its customers with the best omnichannel customer experience. With our cutting-edge, composable solution and hybrid headless functionality, the possibilities are endless. Our intuitive content management system (CMS) lets you bring ideas to life in a heartbeat, adapting your digital touch points quickly and efficiently across all localizations.
About This RoleWe're seeking an exceptional Senior Director of Customer Experience Leadership to set the strategic direction for our customer success organization. This role is responsible for driving customer-centric initiatives, improving retention and expansion, and managing executive relationships with key customers.
Key Responsibilities:
- Define the strategic direction and vision for the Customer Success Management organization.
- Develop and implement initiatives and packages to improve customer retention, satisfaction, and growth.
- Ownership of Customer Success Programs, such as Customer Advisory Boards and industry-specific user communities, to engage customers, gather insights, and improve retention.
- Manage executive relationships with key customers and act as a trusted advisor.
- Lead and mentor senior leaders within the customer success organization.
- Align customer success strategies with product, marketing, and sales initiatives.
- Drive continuous improvement efforts across the customer success function.
Requirements:
- Extensive leadership experience in customer success or account management.
- Strong strategic thinking with the ability to influence at the executive level.
- Proven experience managing large teams and fostering cross-functional collaboration.
- Excellent communication and relationship management skills.
- Ability to drive innovation and continuous improvement initiatives.
What You'll Gain:
- A competitive salary range of $175,000 - $225,000 per annum.
- The opportunity to work with a global brand and contribute to its continued success.
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