Customer Experience Strategist

Há 4 dias


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

Company Overview

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Our client is a leading global technology and payments partner, delivering seamless personalised shopping experiences to over 29 million international shoppers. With 2,000 employees spread across 50 countries, they integrate with 300,000 point of sale systems in luxury retailers and brands.

Salary: €80,000 - €110,000 per annum (dependent on experience)

Job Description

The Customer Insights Manager plays a pivotal role in driving best-in-class customer experiences across all touchpoints. Working with internal and external stakeholders, you will review, govern and propose improvements across digital and physical customer touchpoints.

Key Responsibilities

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  • Develop an understanding of customer needs and expectations through research and insights.
  • Propose improvements in collaboration with global teams.
  • Lead both quantitative and qualitative research projects, interpreting research findings to inform decision-making processes.
  • Collaborate with Product, Analytics, Marketing, and Commercial teams to identify and address customer pain points.
  • Define targets for experience metrics.
  • Develop customer experience insights and create a single customer view.

Requirements

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  • Experience in a Customer Insights role within a well-known consumer organisation.
  • Advanced knowledge of research methodologies (quantitative and/or qualitative) and experience planning, briefing, and analysing research projects.
  • A passion for customer experience and the ability to empathise with users and understand their motivations and pain points.
  • An analytical mindset, with the ability to make data-driven decisions and deliver structured reporting to senior stakeholders.

Benefits

Porto location with 2 days per week in the office. A dynamic and supportive work environment. Opportunities for career growth and professional development.



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