Digital Experience Strategist
2 semanas atrás
About FedEx
FedEx is the world's largest express transportation company, connecting over 220 countries and territories. We deliver the most important packages of someone's day, making logistics and warehousing a science fueled by innovation. Our team of 530,000 diverse professionals are passionate about delivering exceptional experiences.
About the Role
We are seeking an experienced Digital Experience Strategist to join our Marketing team as a key member in developing the strategy and vision for customer journeys and experiences. This role involves creating experience roadmaps, managing product backlogs, and collaborating with cross-functional stakeholders to deliver value-driven features and improvements.
Key Responsibilities
• Define the strategy and vision for assigned customer journeys and experiences, aligning with customer needs and organizational objectives
• Develop experience roadmaps, prioritize, and manage product backlogs to deliver high-value features and improvements on time
• Act as a business lead to take experience enhancements from idea to realization, obtaining buy-in and support from stakeholders
• Work with Customer Insights and Customer Experience Design teams to monitor performance and ensure customer expectations are met
What You'll Bring
• A customer-centric approach, passion for understanding customer needs, and delivering exceptional user experiences
• Excellent project management skills, ability to lead complex projects focused on outcomes and value delivery
• Understanding of business agility, familiarity with agile tools and ways of working
• Strong collaboration and communication skills, ability to work with various stakeholders and convey objectives, progress, and outcomes effectively
About Your Benefits
Attractive compensation package
Training and on-the-job learning opportunities
Extensive learning resources for skill development
Tuition Assistance Program (for permanent contract positions)
Employee Assistance Program for you and your family in difficult life situations
Reduced-rate shipping benefits
Great career opportunities with one of the world's most admired companies and trusted brands
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