User Experience Manager
Há 1 mês
We are seeking a seasoned User Experience Manager to lead our Customer Journey Design team. Located in Portugal, this role is responsible for overseeing the development of innovative strategies and designs that enhance customer satisfaction, loyalty, and engagement.
About the RoleThis position requires a strong background in customer experience (CX) strategy, design thinking, and team leadership. As the User Experience Manager, you will collaborate closely with cross-functional teams, advocate for customer needs, and ensure the delivery of seamless, impactful solutions.
Responsibilities- Team Leadership and Development: Manage and mentor a team of CX designers, ensuring alignment of projects with strategic objectives.
- Customer Journey Mapping & Service Blueprints: Ensure we have end-to-end customer journey maps and detailed service blueprints which visualize the customer experience across all touchpoints, identifying areas of friction and opportunities for enhancement.
- Experience Innovation and Improvement: Identify opportunities to optimize customer journeys, touchpoints, and service interactions through user experience (UX) research and new design concepts.
- Advocate for Customer Driven Design: Serve as a CX advocate, cascading customer driven design best practices and user-centric thinking through the organization.
- Empathy & User-Centric Mindset: A deep understanding of and empathy for user needs, and how to translate this into actionable design improvements.
- Strategic Thinking: Can develop Customer Experience strategies to differentiate on key touch points and develop a unique experience identity which aligns to wider organizational strategic vision.
- Design Thinking and Problem Solving: Expertise in using design thinking methodologies and frameworks to solve complex customer experience challenges.
We offer an attractive compensation package including:
- An estimated salary of €80,000 per year.
- Training to get you started and on-the-job learning opportunities.
- Extensive learning resources to further develop your skills and knowledge.
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
- Employee Assistance Program for you and your family in difficult life situations.
- Employee reduced-rate shipping.
- Great career opportunities.
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