User Experience Design Manager

Há 4 dias


Porto, Porto, Portugal Fedex Group Tempo inteiro

FedEx Group is seeking an experienced User Experience Design Manager to lead our Customer Experience Design team in delivering exceptional, customer-centric experiences. As a key member of our team, you will oversee the development of innovative strategies and designs that enhance customer satisfaction, loyalty, and engagement.

Key Responsibilities
  • Lead the creation of end-to-end customer journey maps and detailed service blueprints to visualize the customer experience across all touchpoints.
  • Identify opportunities to optimize customer journeys, touchpoints, and service interactions through user experience research and new design concepts.
  • Serve as a CX advocate, cascading customer-driven design best practices and user-centric thinking throughout the organization.
  • Stay on top of the latest user design and research trends to evolve and optimize our ways of working.

This role requires a deep understanding of user needs and empathy for users' pain points. You will develop customer experience strategies to differentiate key touchpoints and create a unique experience identity aligned with the company's strategic vision.

What We Offer
  • A competitive salary of approximately $120,000 per year, based on industry standards and location.
  • Training and on-the-job learning opportunities to help you succeed in your role.
  • Extensive learning resources to further develop your skills and knowledge.
  • A tuition assistance program for FedEx positions with a permanent contract.
  • An employee assistance program for difficult life situations.
  • Employee reduced-rate shipping.
  • Growth opportunities within a diverse and inclusive workforce.

FedEx is committed to diversity and inclusion, providing equal opportunities for all employees to grow and develop their careers. If you are passionate about delivering exceptional customer experiences and leading CX innovation, we encourage you to apply for this exciting opportunity.



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