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User Experience Design Manager
1 dia atrás
Job Summary
We are seeking an experienced User Experience (UX) Design Manager to lead the creation of exceptional customer-centric experiences across all touchpoints. This role is responsible for overseeing the development of innovative strategies and designs that enhance customer satisfaction, loyalty, and engagement.
About Us
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. With 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well.
The Ideal Candidate
We are looking for a seasoned UX Design Manager with a strong background in customer experience strategy, design thinking, and team leadership. As the leader of the Customer Experience Design team, you will collaborate closely with cross-functional teams, advocate for customer needs, and ensure the delivery of seamless, impactful solutions.
Your Responsibilities
- Manage and mentor a team of CX designers, ensuring alignment of projects with strategic objectives.
- Develop end-to-end customer journey maps and detailed service blueprints which visualize the customer experience across all touchpoints, identifying areas of friction and opportunities for enhancement.
- Identify opportunities to optimize customer journeys, touchpoints, and service interactions through user experience research and new design concepts.
- Serve as a CX advocate, cascading customer-driven design best practices and user-centric thinking through the organization.
- Stay on top of latest user design and research trends to evolve and optimize our ways of working in this area.
What You Bring
The ideal candidate would demonstrate:
- A deep understanding of and empathy for user needs, and how to translate this into actionable design improvements.
- Strategic thinking to develop Customer Experience strategies that differentiate on key touchpoints and develop a unique experience identity which aligns to wider organizational strategic vision.
- Expertise in using design thinking methodologies and frameworks to solve complex customer experience challenges.
- Proven experience in managing and developing high-performing design teams, fostering a collaborative culture.
- Ability to navigate corporate environment and influence and inspire cross-functional teams and senior leadership.
What We Offer
An attractive compensation package consisting of $85,000 - $120,000 per year, training to get you started and on-the-job learning opportunities, extensive learning resources to further develop your skills and knowledge, tuition assistance program, employee assistance program, employee reduced-rate shipping, great career opportunities, and a chance to be part of a global community.
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