Retail Relationship Ambassador
1 dia atrás
Job Title: Retail Care Representative
About the Role
We are seeking a skilled Retail Care Representative to join our team at Maxi-Cosi. As a key member of our customer service team, you will be responsible for building and maintaining strong relationships with our retail partners and consumers.
Key Responsibilities
- Serve as the primary point of contact for retail partners and consumers, responding promptly to inquiries, requests, and concerns via phone, email, or in-person visits.
- Build and maintain strong relationships with retail store managers, sales associates, and other key stakeholders to foster collaboration and partnership.
- Proactively engage with retail partners to understand their needs, provide product recommendations, and identify opportunities for upselling and cross-selling.
- Process retail orders accurately and efficiently, ensuring timely delivery and fulfillment of products to retail stores.
- Prepare regular sales reports, dashboards, and presentations for internal stakeholders and retail partners to communicate performance insights and recommendations.
- Proactively identify opportunities to enhance the retail customer experience and streamline processes to improve efficiency and effectiveness.
- Provide product information, usage instructions, and troubleshooting guidance to consumers, ensuring they have a positive experience with our products.
- Document consumer interactions, complaints, and resolutions accurately in the customer relationship management (CRM) system for tracking and reporting purposes.
- Stay informed about our products, policies, and procedures, participating in ongoing training and development opportunities to enhance product knowledge and customer service skills.
Requirements
- 2 years of experience in customer service, consumer care, or related roles.
- Fluent in English & French (mandatory).
- Excellent communication and interpersonal skills, with the ability to empathize with consumers, build rapport, and communicate effectively across diverse channels.
- Strong problem-solving and decision-making abilities, with a customer-focused mindset and a commitment to delivering exceptional service.
- Sales acumen and a results-oriented mindset, with a track record of achieving sales targets and driving business growth.
- Available for hybrid work.
About Us
At Maxi-Cosi, we believe that team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. We invite you to grow with us and be part of the growth of the next generation.
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