Retail Care Specialist

Há 8 horas


Porto, Porto, Portugal Dorel Juvenile Group Tempo inteiro

About the Role

As a Retail Care Representative at Dorel Juvenile, you will play a vital part in building and maintaining strong relationships with our retail partners and consumers. Your primary responsibility will be to provide personalized support, addressing inquiries, and ensuring a positive experience for our retail customers and final clients.

Key Responsibilities
1. Serve as the main point of contact for retail partners and consumers, responding promptly to inquiries, requests, and concerns via various communication channels.
2. Build and maintain strong relationships with retail store managers, sales associates, and other key stakeholders to foster collaboration and partnership.
3. Proactively engage with retail partners to understand their needs, provide product recommendations, and identify opportunities for upselling and cross-selling.
4. Process retail orders accurately and efficiently, ensuring timely delivery and fulfillment of products to retail stores.
5. Prepare regular sales reports, dashboards, and presentations for internal stakeholders and retail partners to communicate performance insights and recommendations.
6. Proactively identify opportunities to enhance the retail customer experience and streamline processes to improve efficiency and effectiveness.
7. Provide product information, usage instructions, and troubleshooting guidance to consumers, ensuring they have a positive experience with our products.
8. Document consumer interactions, complaints, and resolutions accurately in the customer relationship management (CRM) system for tracking and reporting purposes.

Requirements
1. 2 years of experience in customer service, consumer care, or related roles.
2. Fluency in English and French (mandatory).
3. Excellent communication and interpersonal skills, with the ability to empathize with consumers, build rapport, and communicate effectively across diverse channels.
4. Strong problem-solving and decision-making abilities, with a customer-focused mindset and a commitment to delivering exceptional service.
5. Sales acumen and a results-oriented mindset, with a track record of achieving sales targets and driving business growth.
6. Availability for hybrid work.

Why Join Us
Dorel Juvenile is a world-leading juvenile products company, with products available in over 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. Join our team and be part of our mission to deliver exceptional service and drive business growth.


  • Customer Support Specialist

    2 semanas atrás


    Porto, Porto, Portugal Ls Retail Tempo inteiro

    Key Responsibilities: Provide expert technical support to LS Retail customers and partners over the phone, email, and online chat. Troubleshoot issues submitted through the service desk and recommend effective solutions. Collaborate with other teams to ensure customer satisfaction. Stay updated on our products and services to deliver the best possible...

  • Retail Technology Specialist

    2 semanas atrás


    Porto, Porto, Portugal Retail Consult Tempo inteiro

    Transforming Retail with TechnologyRetail Consult is at the forefront of the retail industry's transformation, driven by cutting-edge technology solutions. As a Quality Assurance Consultant, you will play a crucial role in ensuring the quality of our software programs, working closely with our delivery team in Portugal.What We OfferA dynamic and...

  • Customer Support Specialist

    2 semanas atrás


    Porto, Porto, Portugal Ls Retail Tempo inteiro

    Are you passionate about delivering exceptional technical support services in the retail industry?Do you have experience in ERP systems like Microsoft Dynamics Business Central?We're looking for a skilled Customer Support Specialist to join our global team at LS Retail, where you'll play a key role in delivering top-notch technical support to our customers...

  • Customer Support Expert

    2 semanas atrás


    Porto, Porto, Portugal Ls Retail Tempo inteiro

    Customer Support SpecialistAre you passionate about delivering exceptional technical support services to customers and partners worldwide? Do you have experience in retail or ERP systems like Microsoft Dynamics Business Central? We're seeking a skilled Customer Support Specialist to join our global team at LS Retail, where you'll play a key role in providing...


  • Porto, Porto, Portugal Truly Dental Tempo inteiro

    About Us: We are Truly Dental, a leading private dental practice in Dublin 4. We are seeking a highly skilled Dental Care Specialist to join our team. As a full-time Associate Dentist, you will be part of our state-of-the-art dental practices across Ireland. Our practice is committed to providing high-quality patient care in a supportive environment. We...


  • Porto, Porto, Portugal Olr Tempo inteiro

    Xstore TesterRole overview:The Quality Assurance Specialist is responsible for participating in functional and process facets of Micros Retail software implementations by applying retail industry knowledge, specialized payment expertise, and Micros Retail software functionality.Responsibilities:Assist in defining project objectives, scope, processes,...

  • Retail Sales Associate

    1 dia atrás


    Porto, Porto, Portugal Maxi-Cosi Tempo inteiro

    About the RoleDorel Juvenile, a leading juvenile products company, is seeking a skilled Retail Sales Associate to join our team. Our products are trusted by families worldwide, and we're committed to delivering exceptional customer experiences.Key ResponsibilitiesProvide personalized support to retail partners and consumers, addressing inquiries and concerns...

  • Quality Assurance Specialist

    2 semanas atrás


    Porto, Porto, Portugal Retail Consult Tempo inteiro

    Transforming Retail with TechnologyRetail Consult is at the forefront of the retail industry's technological revolution. As a Quality Assurance Consultant, you'll be part of a dynamic team that provides cutting-edge services to clients across various retail segments.We're seeking a skilled Quality Assurance Consultant to join our growing delivery team in...


  • Porto, Porto, Portugal Michael Page Portugal Tempo inteiro

    Job OpportunityOur client, a leading provider of facility management services, is seeking a skilled Sap Retail Consultant to join their team. About the RoleAs a Sap Retail Consultant, you will collaborate with stakeholders to gather business requirements and transform them into actionable Sap functional specifications. You will participate in the...

  • Business Solutions Expert

    2 semanas atrás


    Porto, Porto, Portugal Retail Consult Tempo inteiro

    Unlock Retail Transformation with Retail ConsultRetail Consult is a pioneering company at the forefront of the retail industry's digital transformation. As a Business Consultant, you will be part of a dynamic team that provides cutting-edge technology solutions to retailers worldwide.Key Responsibilities:Collaborate with cross-functional teams to design and...

  • Quality Assurance Specialist

    2 semanas atrás


    Porto, Porto, Portugal Retail Consult Tempo inteiro

    Quality Assurance ConsultantRetail Consult is seeking a skilled Quality Assurance Consultant to join our team in Portugal. As a leader in technology solutions for the retail industry, we provide cutting-edge services to clients across a range of retail segments.Key Responsibilities:Plan and manage all tests phases (internal and commercial)Analyze...

  • Quality Assurance Specialist

    2 semanas atrás


    Porto, Porto, Portugal Retail Consult Tempo inteiro

    Quality Assurance ConsultantRetail Consult is seeking a skilled Quality Assurance Consultant to join our team in Portugal. As a leader in technology solutions for the retail industry, we provide cutting-edge services to clients across a range of retail segments.Key Responsibilities:Plan and manage all tests phases (internal and commercial)Analyze...

  • Business Solutions Expert

    2 semanas atrás


    Porto, Porto, Portugal Retail Consult Tempo inteiro

    Transforming Retail with PassionRetail Consult is a leading provider of technology solutions for the retail industry, with a growing team of almost 300 people based in Portugal, the US, Germany, Brazil, Mexico, Chile, and China. We are currently seeking a Business Consultant to join our delivery team in Porto, Portugal.What We Offer:A dynamic and...


  • Porto, Porto, Portugal Retail Consult Tempo inteiro

    Transform Retail with UsRetail Consult is at the forefront of the retail industry's technological revolution. As a leader in technology solutions, we empower retailers to thrive in a rapidly changing landscape. We're seeking a Quality Assurance Consultant to join our dynamic team in Portugal.What We OfferA collaborative international environment where...

  • Retail Specialist

    Há 6 dias


    Porto, Porto, Portugal Nike (New) Tempo inteiro

    Werken bij NikeAls Retail Specialist bij Nike ben je het gezicht van ons merk in de detailhandel. Je bent verantwoordelijk voor het bieden van een waardevolle ervaring aan onze klanten, van Shanghai tot San Francisco. Je hebt een oneindige focus op productkennis en klantenservice en bent in staat om klanten te verbinden met de juiste producten en om verkoop...

  • Oral Care Specialist

    2 semanas atrás


    Porto, Porto, Portugal Colgate-Palmolive Tempo inteiro

    Job SummaryWe are seeking a highly skilled Oral Care Consultant to join our team at Colgate-Palmolive. As a key member of our sales team, you will be responsible for building strong relationships with dental professionals and influencing their purchasing decisions.Key ResponsibilitiesDevelop and maintain partnerships with dental practices, government...


  • Porto, Porto, Portugal Ptc Recruitment Tempo inteiro

    Job SummaryWe are seeking a seasoned SAP Retail S/4 HANA P2P Consultant to lead the implementation and optimization of procurement and accounts payable operations. The ideal candidate will have significant expertise in SAP Retail S/4 HANA, focusing on Procure-to-Pay processes, and a background in implementing, configuring, and supporting SAP solutions to...

  • Oral Care Specialist

    2 semanas atrás


    Porto, Porto, Portugal Colgate-Palmolive Tempo inteiro

    Job SummaryThe Oral Care Consultant plays a crucial role in influencing dental professionals to adopt Colgate Oral Care products and professional products as an integral part of their practice. This position acts as a direct interface with accounts in an assigned geographic territory, building partnerships and developing relationships to achieve business...

  • Property Care Specialist

    2 semanas atrás


    Porto, Porto, Portugal Lovelystay Tempo inteiro

    About LovelyStayLovelyStay is a leading tourism accommodation manager in Portugal, part of the renowned Optylon Krea group. We provide unique and efficient accommodation experiences by combining innovative technologies and a dedicated international team.Job DescriptionWe are seeking a Property Care Assistant to join our team in Porto. As a Property Care...


  • Porto, Porto, Portugal PeopleConquest Tempo inteiro

    About this role:We are looking for a Retail Sales and Service Specialist to join our team at the cruises division. This is a key position that will be responsible for driving sales performance through business development activities, including product launches and events.Key Responsibilities:Drives sales performance through business development activities,...