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Are you passionate about delivering exceptional technical support services to customers and partners worldwide? Do you have experience in retail or ERP systems like Microsoft Dynamics Business Central? We're seeking a skilled Customer Support Specialist to join our global team at LS Retail, where you'll play a key role in providing top-notch technical support to our customers 24/7.
Key Responsibilities:- Provide expert support to LS Retail customers and partners over the phone, email, and online chat.
- Troubleshoot issues submitted through the service desk and recommend effective solutions.
- Guide and train our customers according to service level agreements (SLA).
- Collaborate with other teams to ensure customer satisfaction.
- Test and verify new programs against established standards.
- Prioritize error reporting and maintain system capability by testing computer components.
- Register new functionality suggestions and verify localizations.
- Prepare reference materials and user guides, while documenting operating instructions.
- Document and track customer inquiries and resolutions accurately in our system.
- Stay updated on our products and services to deliver the best possible support.
- A diploma or degree in business, IT, or retail.
- Experience with ERP systems like Microsoft Dynamics BC.
- Prior experience in retail processes and software testing is a plus.
- Excellent problem-solving skills, with the ability to prioritize tasks under pressure.
- Excellent communication skills with a focus on customer satisfaction.
- Good English knowledge, written and spoken.
- Ability to work well in a team and continuously learn and share new skills.
- Familiarity with retail operations and processes is a plus.
At LS Retail, we pride ourselves on fostering a collaborative environment where innovation meets customer success. As a Customer Support Specialist, you'll play a crucial role in ensuring our customers and partners get the most out of our solutions, while growing your own expertise in the retail software space.
