Customer Support Expert
4 semanas atrás
About the Role
We are seeking a highly skilled and motivated Customer Support Specialist to join our TeamViewer team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through timely and effective support.
Key Responsibilities
- Provide technical assistance to customers via phone, ticket, and chat, resolving their technical and accounting issues in a timely and professional manner.
- Conduct online demonstrations to showcase our software solutions, highlighting their functionality and benefits to customers.
- Identify customer needs and forward relevant requests to our sales department, ensuring seamless customer journeys.
- Collaborate closely with the customer support team to deliver best-in-class experiences for our customers.
Requirements
- Hold a university degree in economics or a relevant vocational education, such as commercial or technical training.
- Be fluent in Dutch and English, with other languages like French, Portuguese, and Spanish being a plus.
- Have experience working with customers and/or in sales, with a strong understanding of Windows and Mac operating systems.
- Be determined, enthusiastic, and willing to learn, with excellent communication skills and a passion for working with people.
What We Offer
- Onsite onboarding in our HQ office for a smooth start.
- A great compensation and benefits package, including a company achievement bonus and stock-based options, regular salary reviews.
- A public transport-friendly office and access to our Corporate Benefits platform with many discounts.
- Regular team events and company-wide celebrations, an open-door policy, and no dress code rules.
- Hybrid and flexible work time with up to 50% home office and our Work From Abroad Program allowing up to 40 days of work outside your contracting country.
Join Our Team
We celebrate diversity as one of our core values, and we welcome you to join and drive one of our c-a-r-e initiatives together with us.
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