Customer Support Specialist
2 semanas atrás
Role Overview
We are seeking a highly skilled Customer Support Specialist to join our team at TeamViewer. As a key member of our Customer Support Team, you will be responsible for delivering exceptional customer experiences through technical support and account management.
Key Responsibilities
- Provide technical support to customers via phone, email, and ticket system
- Collaborate with colleagues to resolve complex customer issues
- Develop and maintain strong relationships with customers to ensure their satisfaction
- Stay up-to-date with product knowledge and technical skills to provide expert support
- Work closely with the Customer Support Team to achieve team goals and objectives
Requirements
- University degree in a relevant field or equivalent experience
- Fluency in German and English is mandatory, with additional languages a plus
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong customer service skills and a passion for delivering exceptional experiences
What We Offer
- Competitive compensation and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible work arrangements and work-life balance
- Access to cutting-edge technology and tools
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