Owner Experience Representative

Há 1 mês


Porto, Porto, Portugal Guestready Group Tempo inteiro
Owner Experience Representative

At GuestReady Group, we are seeking an Owner Experience Representative to provide exceptional support to our hosts. As a key member of our team, you will be responsible for delivering professional and timely support via email and phone.

Responsibilities:

  • Provide professional and timely owner support via email and phone.
  • Respond to level 1 owner inquiries and troubleshoot issues as needed.
  • Serve as the first point of contact for owners regarding active booking issues and requests.
  • Take ownership of issues and give your best to solve them, or otherwise escalate to the appropriate department.
  • Ensure quality and professional service at all times, maintaining a high level of owner satisfaction.
  • Maintain a full understanding of GuestReady owner processes and tools, staying up to date on changes and updates to our systems.
  • Be proactive in finding creative solutions to owner requests, using your knowledge of our services and resources to provide exceptional service and exceed owner expectations.

Qualifications:

  • Excellent communication skills and ability to multitask.
  • Prior experience in customer service, hospitality, or related fields.
  • Strong problem-solving skills and ability to think on your feet.
  • Comfortable with technology.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Ability to work in a fast-paced environment and maintain a positive attitude under pressure.


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