Customer Service Representative

2 semanas atrás

Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

About Us GuestReady is a leading short-term rental management company, providing great services to property owners and amazing stays to guests. We operate in the UK, France, Portugal, Spain, and the UAE, and are growing rapidly. Launched in 2016, with over 3.3 million guest nights sold and $170 million in Gross Booking Value, we're revolutionising the short-term rental industry through innovative technology and hospitality.

We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. Our team of experts handles every aspect of the rental experience, freeing landlords from hassle and stress. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

About the Role:

We're seeking a French-speaking Customer Support Representative to join our hospitality team in Portugal. The ideal candidate will have excellent communication skills and a passion for providing top-notch customer service. In this role, you'll ensure that our guests have a seamless and enjoyable experience from pre-booking to post-stay.

Responsibilities:

  • Provide professional and friendly support to guests via chat, phone, and email, ensuring timely and accurate responses to inquiries.
  • Serve as the first point of contact for guests experiencing check-in, cleaning, maintenance, and check-out issues, taking ownership of concerns and striving to provide quick and effective solutions.
  • Perform basic troubleshooting for common requests, such as resetting Wi-Fi routers or addressing other technical issues.
  • Maintain a high level of quality and professionalism in all customer interactions, ensuring guests feel heard and valued.
  • Ensure guests are satisfied with their experience, taking proactive steps to address any concerns or issues that arise.
  • Maintain a deep understanding of GuestReady's processes and tools, staying up-to-date on changes and updates to our systems.
  • Keep detailed records of all guest interactions in our internal system, ensuring accurate documentation and easy access for other team members.
  • Be proactive in finding creative solutions to guest requests, using knowledge of our services and resources to provide exceptional service and exceed guest expectations.

Requirements:

  • Excellent communication skills and ability to multitask.
  • Fluent French and English language skills.
  • Prior experience in customer service, hospitality, or related fields.
  • Strong problem-solving skills and ability to think on your feet.
  • Comfortable with technology.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Ability to work in a fast-paced environment and maintain a positive attitude.

Estimated Salary: €30,000 - €40,000 per year

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