Customer Experience Representative for Streaming Platform

Há 1 mês


Porto, Porto, Portugal Blu Selection Tempo inteiro
Job Summary

We are seeking a skilled Customer Experience Representative to join our team in Lisbon. As a key member of our customer service team, you will provide exceptional support to our customers via various channels.

Key Responsibilities:

  • Respond to customer inquiries and concerns in a timely and professional manner
  • Support customers with subscription-related issues, invoicing, and troubleshooting
  • Identify and resolve customer issues
  • Provide software functionality support
  • Ensure high customer satisfaction
  • Record data in our CRM system
  • Offer ad-hoc support
  • Collaborate with the team to achieve shared goals

What We Offer:

  • A competitive salary of 1100€ gross/month (paid 14x) + up to 100€ / month performance bonus
  • Meal vouchers of 7.23€ / workday
  • Reimbursement of some transportation costs
  • Private Health Insurance and dental plan (after six months)
  • Opportunity to work in a multicultural and international environment
  • Fully paid training and professional development


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