Customer Experience Representative for Streaming Platform
Há 1 mês
We are seeking a skilled Customer Experience Representative to join our team in Lisbon. As a key member of our customer service team, you will provide exceptional support to our customers via various channels.
Key Responsibilities:
- Respond to customer inquiries and concerns in a timely and professional manner
- Support customers with subscription-related issues, invoicing, and troubleshooting
- Identify and resolve customer issues
- Provide software functionality support
- Ensure high customer satisfaction
- Record data in our CRM system
- Offer ad-hoc support
- Collaborate with the team to achieve shared goals
What We Offer:
- A competitive salary of 1100€ gross/month (paid 14x) + up to 100€ / month performance bonus
- Meal vouchers of 7.23€ / workday
- Reimbursement of some transportation costs
- Private Health Insurance and dental plan (after six months)
- Opportunity to work in a multicultural and international environment
- Fully paid training and professional development
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