Luxury Guest Experience Specialist
Há 3 dias
We are looking for a dedicated and experienced Reservations Agent to join our team at the Vendom Company, where you will play a vital role in delivering exceptional guest experiences.
About the Role:
As a Luxury Guest Experience Specialist, you will be responsible for interacting with clients and agencies, ensuring seamless bookings and providing all necessary information. Your attention to detail will guarantee that each guest has a personalized and high-quality experience from the start of their stay.
You will help maximize the resort's revenue by having in-depth knowledge of our products, rooms, and services, while also offering exceptional support for our guest loyalty program. Your communication and organizational skills will be essential to ensure that all reservations are handled accurately and efficiently.
Responsibilities:
- Follow the implemented Reservations Manual;
- Help maximize revenue by reviewing reservations and ensuring details are correct;
- Provide special treatment for regular and VIP guests;
- Assign rooms according to bookings and avoid unnecessary upgrades;
- Prepare performance reports and ensure accuracy of guest historical records;
- Understand market trends and adapt sales strategies accordingly.
Requirements:
We are looking for a motivated and experienced professional with a background in luxury hospitality environments. Fluency in English is essential, and knowledge of German is a plus. You should be proactive, approachable, and able to build harmonious relationships with guests and internal teams.
Salary: Estimated salary range: $45,000 - $65,000 per year, depending on experience and qualifications.
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