Customer Experience Specialist
3 semanas atrás
Job Description: Amcor is seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. As a key member of our customer service function, you will be responsible for managing customer demand, providing prompt and efficient service, and resolving complex customer issues.
Key Responsibilities:
- Manage customer demand from initial order placement through to delivery, utilizing all resources to manage customer orders.
- Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
- Work closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled: Sales, Marketing, Finance, Logistics, Quality, R&D, Supply Chain and Operations.
- Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery.
- Shares customer forecasts within the system to support the demand planning process and works closely with colleagues in operations to manage any potential shortages or delays.
Requirements:
- Minimum of 3 years' experience in a similar position, preferably in a manufacturing environment.
- Experience of SAP and strong Excel skills appreciated.
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