Consumer Engagement Services Advisor | French Speaker

2 meses atrás

Lisboa, Portugal Nestlé Sa Tempo inteiro

Position Snapshot
8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to Saturday
About us
Nestlé Business Services (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. If this describes you, and you are looking to join a business where you can really add value, it's time to consider joining NBS
Position Summary
A Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features via phone, email, chat and social media platforms.
A Day in the life of...
Respond to customer queries via phone and written channels in a timely and accurate way
Identify customer needs and help customers use specific features
Inform customers of new features, functionalities, and campaigns
Follow up with customers to ensure their issues are resolved
Treat serious and sensitive consumer contacts following the specific guidelines
Ensure Nestlé CES Standard Instructions on consumer complaints handling process are followed appropriately and in a timely manner
Redirect consumer questions to appropriate stakeholders in case we are unable to provide an answer directly
What will make you successful
Fluent spoken and written knowledge of German
Fluent spoken and written knowledge of French
Fluent spoken and written knowledge of English
Ability to adapt tone of voice to different brands and written channels
Experience as a Customer Support Specialist or similar CS role
Familiarity with the Nestlé industry is a plus
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
What we offer
Here at NBS Lisbon we care about our talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:
Development of expertise in Nestlé's Shared Services Business
Immersion in a culturally diverse team
Local and international exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal card
Flex benefits - at NBS Lisbon you can choose what benefit is more suitable for you
Be part of the Nestlé Club and get discounts at several partners
Company laptop and other equipment according to professional needs
Medical support available at the office
E-learning courses and training programs to get you where you aim to be
Career progression and possibilities for international career

#J-18808-Ljbffr

  • Consumer Engagement Services Advisor

    2 meses atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural...

  • Consumer Engagement Services Advisor | French Speaker

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural...

  • Consumer Engagement Services Advisor | French Speaker

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural...

  • Consumer Engagement Services Advisor | French Speaker

    2 meses atrás

    Lisboa, Portugal Phiture Tempo inteiro

    Position SnapshotLocation: Linda-a-Velha, PortugalCompany: Nestlé Business Services (NBS)Full-time / Remote8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to SaturdayAbout UsNestlé Business Services (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services...

  • Consumer Engagement Services Advisor | English Speaker

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English Speaker Position SnapshotLocation: PortugalFull-time / RemoteNative or Near Native in English8-hour rotative shifts between 07:00am and 05:00pm from Monday to SaturdayPosition SummaryThe Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and...

  • Consumer Engagement Services Advisor | Swiss German

    2 meses atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Position SnapshotLocation: Linda-a-Velha, PortugalCompany: Nestlé Business Service LisbonFull-time Remote8-hour rotative shifts between 7am and 5 pm from Monday to FridayPosition SummaryA Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries,...

  • Consumer Engagement Services Advisor | French Speaker

    2 meses atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot 8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to Saturday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural...

  • Consumer Engagement Services Advisor

    2 meses atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot 8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to Saturday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural...

  • Consumer Engagement Services Advisor | French Speaker

    2 meses atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot 8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to Saturday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural...

  • Consumer Engagement Services Advisor | French Speaker

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot 8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to Saturday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural...

  • Consumer Engagement Services Advisor | French Speaker

    2 meses atrás

    Lisboa, Portugal Phiture Tempo inteiro

    Position Snapshot Location: Linda-a-Velha, PortugalCompany: Nestlé Business Services (NBS)Full-time / Remote8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to Saturday About Us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services...

  • Consumer Engagement Services Specialist

    2 meses atrás

    Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Consumer Engagement Services Advisor Role SummaryA Consumer Engagement Services Advisor will assist our client consumers with questions and doubts when using our products and services. The role involves resolving customer queries, recommending solutions, and guiding product users through features via phone, email, and chat.Key Responsibilities:Respond to...

  • Consumer Engagement Services Advisor | Swiss German

    2 meses atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot8-hour rotative shifts between 7am and 5 pm from Monday to FridayPosition SummaryA Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions, and guide product users through features and functionalities as per...

  • Consumer Engagement Services Advisor | Swiss German

    2 meses atrás

    Lisboa, Portugal Phiture Tempo inteiro

    Position SnapshotLocation: Linda-a-Velha, PortugalCompany: Nestlé Business Service LisbonFull-time Remote8-hour rotative shifts between 7am and 5 pm from Monday to FridayPosition SummaryA Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries,...

  • Consumer Engagement Services Advisor | Swiss German

    2 meses atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot8-hour rotative shifts between 7am and 5 pm from Monday to FridayPosition SummaryA Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions, and guide product users through features and functionalities as per...

  • Consumer Engagement Services Advisor | Swiss German

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot8-hour rotative shifts between 7am and 5 pm from Monday to FridayPosition SummaryA Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions, and guide product users through features and functionalities as per...

  • Consumer Engagement Services Advisor | English Speaker

    2 meses atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Position SnapshotLocation: PortugalCompany: Nestlé Business ServicesFull-time / RemoteNative or Near Native in English8-hour rotative shifts between 07:00am and 05:00pm from Monday to SaturdayPosition SummaryThe Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible...

  • Consumer Engagement Services Veterinary Assistant | French Speaker

    Há 7 dias

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Veterinary Assistant | French SpeakerPosition Snapshot French SpeakerFull-time from Monday to SaturdayRotative 8-hour shifts (8am-9pm) Remote Position SummaryA Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer...

  • Consumer Engagement Services Advisor | English Speaker

    2 meses atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English SpeakerPosition Snapshot Location: PortugalFull-time / RemoteNative or Near Native in English8-hour rotative shifts between 07:00am and 05:00pm from Monday to Saturday Position Summary The Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and...

  • Consumer Engagement Services Advisor | English Speaker

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English SpeakerPosition Snapshot Location: PortugalFull-time / RemoteNative or Near Native in English8-hour rotative shifts between 07:00am and 05:00pm from Monday to Saturday Position Summary The Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and...