Consumer Engagement Services Advisor

2 meses atrás

Lisboa, Portugal Nestlé Sa Tempo inteiro

Position Snapshot 8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to Saturday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. If this describes you, and you are looking to join a business where you can really add value, it's time to consider joining NBS Position Summary A Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions, and guide product users through features via phone, email, chat, and social media platforms.
A Day in the life of... Respond to customer queries through phone and written channels in a timely and accurate way.Identify customer needs and help customers use specific features.Inform customers of new features, functionalities, and campaigns.Follow up with customers to ensure their issues are resolved.Treat serious and sensitive consumer contacts following the specific guidelines.Ensure Nestlé CES Standard Instructions on consumer complaints handling process is followed appropriately and in a timely manner.Redirect consumer questions to appropriate stakeholders in case we are unable to provide an answer directly.What will make you successful Fluent spoken and written knowledge of German.Fluent spoken and written knowledge of French.Fluent spoken and written knowledge of English.Ability to adapt tone of voice to different brands and written channels.Experience as a Customer Support Specialist or similar CS role.Familiarity with the Nestlé industry is a plus.Understanding of how CRM systems work.Excellent communication and problem-solving skills.Multi-tasking abilities.What we offer Here at NBS Lisbon, we care about our talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:
Development of expertise in Nestlé's Shared Services Business.Immersion in a culturally diverse team.Local and international exposure.Flexible working environment.Engagement and wellbeing activities.Competitive salary and annual bonus according to your performance.Meal card.Flex benefits - at NBS Lisbon you can choose what benefit is more suitable for you.Be part of the Nestlé Club and get discounts from several partners.Company laptop and other equipment according to professional needs.Medical support available at the office.E-learning courses and training program to get you where you aim to be.Career progression and possibilities for an international career.
#J-18808-Ljbffr

  • Consumer Engagement Services Specialist

    2 meses atrás

    Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Consumer Engagement Services Advisor Role SummaryA Consumer Engagement Services Advisor will assist our client consumers with questions and doubts when using our products and services. The role involves resolving customer queries, recommending solutions, and guiding product users through features via phone, email, and chat.Key Responsibilities:Respond to...

  • Consumer Engagement Services Advisor | English Speaker

    2 meses atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Position SnapshotLocation: PortugalCompany: Nestlé Business ServicesFull-time / RemoteNative or Near Native in English8-hour rotative shifts between 07:00am and 05:00pm from Monday to SaturdayPosition SummaryThe Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible...

  • Consumer Engagement Services Advisor | English Speaker

    2 meses atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English SpeakerPosition Snapshot Location: PortugalFull-time / RemoteNative or Near Native in English8-hour rotative shifts between 07:00am and 05:00pm from Monday to Saturday Position Summary The Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and...

  • Consumer Engagement Services Advisor | English Speaker

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English SpeakerPosition Snapshot Location: PortugalFull-time / RemoteNative or Near Native in English8-hour rotative shifts between 07:00am and 05:00pm from Monday to Saturday Position Summary The Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and...

  • Consumer Engagement Services Advisor | English Speaker

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Consumer Engagement Services Advisor | English Speaker Position SnapshotLocation: PortugalFull-time / RemoteNative or Near Native in English8-hour rotative shifts between 07:00am and 05:00pm from Monday to SaturdayPosition SummaryThe Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and...

  • Nestlé Consumer Engagement Advisor

    2 meses atrás

    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position OverviewNestlé Business Services (NBS) is at the heart of the Nestlé Group, providing Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide.Job SummaryA Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when...

  • Consumer Engagement Services Advisor

    2 meses atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural...

  • Consumer Engagement Services Advisor | French Speaker

    2 meses atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and...

  • Consumer Engagement Services Advisor | French Speaker

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural...

  • Consumer Engagement Services Advisor | French Speaker

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural...

  • Consumer Engagement Services Advisor | Swiss German

    2 meses atrás

    Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Position SnapshotLocation: Linda-a-Velha, PortugalCompany: Nestlé Business Service LisbonFull-time Remote8-hour rotative shifts between 7am and 5 pm from Monday to FridayPosition SummaryA Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries,...

  • Consumer Engagement Services Advisor | French Speaker

    2 meses atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot 8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to Saturday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural...

  • Consumer Engagement Services Advisor | French Speaker

    2 meses atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot 8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to Saturday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural...

  • Consumer Engagement Services Advisor | French Speaker

    Há 1 mês

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot 8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to Saturday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural...

  • Consumer Engagement Services Advisor | French Speaker

    2 meses atrás

    Lisboa, Portugal Phiture Tempo inteiro

    Position SnapshotLocation: Linda-a-Velha, PortugalCompany: Nestlé Business Services (NBS)Full-time / Remote8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to SaturdayAbout UsNestlé Business Services (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services...

  • Consumer Engagement Services Advisor | French Speaker

    2 meses atrás

    Lisboa, Portugal Phiture Tempo inteiro

    Position Snapshot Location: Linda-a-Velha, PortugalCompany: Nestlé Business Services (NBS)Full-time / Remote8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to Saturday About Us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services...

  • Customer Service Representative for Consumer Engagement

    3 semanas atrás

    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Company Overview: Nestlé Sa is a leading global food company, committed to enhancing the quality of life and contributing to a healthier future.Position Summary: We are seeking an experienced Customer Service Representative to join our team as a Consumer Engagement Services Advisor. This role requires excellent communication and problem-solving skills, as...

  • Consumer Engagement Services Advisor | Swiss German

    2 meses atrás

    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Position Snapshot8-hour rotative shifts between 7am and 5 pm from Monday to FridayPosition SummaryA Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions, and guide product users through features and functionalities as per...

  • Consumer Engagement Services Advisor | Swiss German

    2 meses atrás

    Lisboa, Portugal Phiture Tempo inteiro

    Position SnapshotLocation: Linda-a-Velha, PortugalCompany: Nestlé Business Service LisbonFull-time Remote8-hour rotative shifts between 7am and 5 pm from Monday to FridayPosition SummaryA Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries,...

  • Senior Consumer Engagement Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    OverviewNestle Operational Services Worldwide Sa is seeking a skilled Senior Consumer Engagement Specialist to join our team in Linda-a-Velha, Portugal.