Gbs Service Owner Cash Collection

2 semanas atrás

Lisboa, Portugal Syensqo Tempo inteiro

Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.

Syensqo Job Grade: S18

Job Overview and Responsibilities

Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group's transformation.

Join us in one of our 3 service centres: Lisbon, Curitiba, and Bangkok, be part of this transformation journey from the start.

The Service Owner for Cash Collection is accountable for service offer definition, design, performance, improvements, automation, result, satisfaction and optimizing the cost to deliver.

Key responsibilities of Service Owner:

Service Ownership

Ensure that the vision and strategic direction of the service delivery model is linked to Syensqo strategy

Design, improve and document services/processes to achieve business and users' objectives in the most efficient and compliant way

Contribute to Group policy and compliance rules definition

Define Service Level Agreement and related KPIs to reach user needs and best-in-class ambition

Benchmark to ensure alignment with World Class organization, process optimization and digitalization and best practices

Define the best make & buy approach and select the required external services to support the process

Ensure contracts management of outsourced services

Drive collaboration and process change management between all functions and businesses

Unlock cross-functional synergies, new capabilities, technology, efficiencies to achieve new savings

Ensure prioritization on projects and Continuous Improvement initiatives to leverage the resources

User experience management: design, capture and improve user satisfaction and feedback

Define Internal controls

Technology assessment, innovation and investment

Act as functional / product owner of tools and applications supporting the process

In charge of building business case that require budget for service/process enhancements

Work closely with stakeholders and internal partner, IT, RPA, Data and project teams on solution development

Be aware about the latest technology innovation in the domain

Create trusting partnership with stakeholders (internal or external)

Be known and recognized by BSA stakeholders as Service Owner in the appropriate domain

Take ownership and create, maintain and be active in networking

Initiate and maintain improved collaboration, within the Service Unit and across GBS/BSA organization, to accelerate improvement

Education and Experience

Degree or Diploma in Finance, Accounting, Economics or related fields

Possess at least 10 years of experience in credit management and/or finance

Service/Process design experience

Project Management experience

Skills and behavioural competencies

Strong knowledge in SAP, BW, BI solutions

Interpersonal skills

Analytical skills and understanding of technology

Possess a digital mindset

Proactive with a high level of initiative

Continuous Improvement skills

Strong collaboration skill

Service driven mindset

Customer - orientated with good level of problem-solving skills

Ability to interact with all levels in the organization

Language skills

Fluent in English (both written & spoken)

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