Gbs Service Owner Cash Collection

3 meses atrás

Lisboa, Portugal Syensqo Tempo inteiro

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
**Syensqo Job Grade**: S18
Job Overview and Responsibilities
Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group’s transformation.
**Join us in one of our 3 service centres**: Lisbon, Curitiba, and Bangkok, be part of this transformation journey from the start.
The Service Owner for Cash Collection is accountable for service offer definition, design, performance, improvements, automation, result, satisfaction and optimizing the cost to deliver.
**Key responsibilities of Service Owner**:
Service Ownership
Ensure that the vision and strategic direction of the service delivery model is linked to Syensqo strategy
Design, improve and document services/processes to achieve business and users’ objectives in the most efficient and compliant way
Contribute to Group policy and compliance rules definition
Define Service Level Agreement and related KPIs to reach user needs and best-in-class ambition
Benchmark to ensure alignment with World Class organization, process optimization and digitalization and best practices
Define the best make & buy approach and select the required external services to support the process
Ensure contracts management of outsourced services
Drive collaboration and process change management between all functions and businesses
Unlock cross-functional synergies, new capabilities, technology, efficiencies to achieve new savings
Ensure prioritization on projects and Continuous Improvement initiatives to leverage the resources
**User experience management**: design, capture and improve user satisfaction and feedback
Define Internal controls
Technology assessment, innovation and investment
In charge of building business case that require budget for service/process enhancements
Work closely with stakeholders and internal partner, IT, RPA, Data and project teams on solution development
Be aware about the latest technology innovation in the domain
Create trusting partnership with stakeholders (internal or external)
Be known and recognized by BSA stakeholders as Service Owner in the appropriate domain
Take ownership and create, maintain and be active in networking
Initiate and maintain improved collaboration, within the Service Unit and across GBS/BSA organization, to accelerate improvement
Education and Experience
Degree or Diploma in Finance, Accounting, Economics or related fields
Possess at least 10 years of experience in credit management and/or finance
Service/Process design experience
Project Management experience
Skills and behavioural competencies
Strong knowledge in SAP, BW, BI solutions
Interpersonal skills
Analytical skills and understanding of technology
Possess a digital mindset
Proactive with a high level of initiative
Continuous Improvement skills
Strong collaboration skill
Service driven mindset
Customer - orientated with good level of problem-solving skills
Ability to interact with all levels in the organization
Language skills
Fluent in English (both written & spoken)
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