Cash Collection Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro
About Us

Nestlé Business Services (NBS) is a global leader in providing supply chain, financial, HR, digital, and social media services to the Nestlé Group. Our team is diverse, multicultural, and passionate about digital innovation and process improvement.

Job Summary

We are seeking a Cash Collection Specialist to join our NBS Lisbon/Braga Order to Cash (O2C) department. This role will be responsible for managing due and overdue balances on customer accounts and maximizing on-time payment for all customers.

Key Responsibilities
  • Manage customer/account queries to ensure sales ledger balances are clean on customer accounts.
  • Successfully manage due and overdue balances on customer accounts, maximizing on-time payment for all customers.
  • Notify markets of uncollectable debt risks and mitigate where possible.
  • Collection activities based on market collection strategy.
  • Respond to incoming collection concerns from customers and internal stakeholders.
  • Focus on customer service, ensuring good communication levels to identify and resolve problems on customer accounts.
  • Analyze and check KPIs on quality of services provided and present during daily operational reviews.
  • Participate in KPI trends, root cause analysis of mistakes/errors, and problem-solving.
  • Execute identified business and internal controls of collections processes.
  • Review and propose updates to standard routines due to legal or process changes.
Requirements
  • Degree in business, finance, economics, or similar preferred but not essential.
  • Knowledge of basic finance terminology and notions required (debit and credit accounting rules).
  • Fluent English level.
  • Good computer skills, including Microsoft Office applications.
  • Good problem-solving and analytical skills.
  • Positive thinking, willingness to learn, and team player attitude required.
  • Good organization and prioritization skills to cope with a fast-paced environment.
  • Strong work ethic and respectfulness required.
What We Offer
  • Development of expertise in Nestlé's shared services business.
  • Immersion in a culturally diverse team.
  • Local and international exposure.
  • Flexible working environment.
  • Engagement and wellbeing activities.
  • Competitive salary and annual bonus according to performance.
  • Flex benefits - choose what benefits are more suitable for you.
  • Make part of the Nestlé Club and get discounts in several partners.
  • Free coffee (and good coffee) at the office.
  • Company equipment according to professional needs.
  • Medical support available at the office.
  • E-learning courses and training program to get you where you aim to be.
  • Career progression and possibilities for international career.

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