Cash Collection Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro
Job Title: Cash Collection Specialist

Location: Braga/Lisbon (Portugal)

Job Type: Full-time/Hybrid mode

Language: Danish and English

About Us: Nestlé Business Services (NBS) is a leading provider of Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to the Nestlé Group. We are a multicultural and diverse team of professionals passionate about digital innovation and driving continuous improvement of processes.

Job Summary: We are seeking a Cash Collection Specialist to join our NBS Order to Cash (O2C) department. The successful candidate will be responsible for managing due and overdue balances on customer accounts, maximizing On Time Payment for all customers, and ensuring good communication levels to identify and resolve problems on customer accounts.

Key Responsibilities:

  • Manage customer/account queries to ensure sales ledger balances are clean on customer accounts.
  • Successful management of due and overdue balances on customer accounts, maximizing On Time Payment for all customers.
  • Notify markets of uncollectable debt risks & mitigate where possible.
  • Collection activities based on Market Collection Strategy.
  • Respond to incoming collection concerns from the customer and internal stakeholders.
  • Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's).
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
  • Execute identified business and internal controls of Collections processes.
  • Review and propose updates, through the company, to the Standard Routines due to legal or process changes.

Requirements:

  • Degree in Business, Finance, Economics or similar.
  • Proficiency in Danish and English.
  • Strong problem solving and analytical skills.
  • High Customer Service skills.
  • Able to propose and implement improvements in procedures.

What We Offer:

  • Development of expertise in Nestlé's Shared Services Business.
  • Immersion in a culturally diverse team.
  • Local and International Exposure.
  • Flexible working environment.
  • Engagement and wellbeing activities.
  • Competitive salary and annual bonus according to your performance.
  • Flex Benefits - At NBS you can choose what benefits are more suitable for you.
  • Make part of the Nestlé Club and get discounts in several partners.
  • Free coffee (and good coffee) at the office.
  • Company equipment according to professional needs.
  • Medical Support available at the Office (in Lisbon).
  • E-learning courses and training program to get you where you aim to be.
  • Career progression and possibilities for International Career.

Language Code: en

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