Cash Collection Specialist
2 semanas atrás
Cash Collection Specialist - German Speaker Position Overview
At Nestlé Business Services, we are seeking a highly skilled Cash Collection Specialist - German Speaker to join our Order to Cash (O2C) department. As a key member of our team, you will be responsible for managing due and overdue balances on customer accounts and maximizing On Time Payment for all customers.
Key Responsibilities:
Manage customer/account queries to ensure sales ledger balances are clean on customer accounts;
Successful management of due and overdue balances on customer accounts, maximizing On Time Payment for all customers;
Notify markets of uncollectable debt risks & mitigate where possible;
Collection activities based on Market Collection Strategy;
Respond to incoming collection concerns from the customer and internal stakeholders;
Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer's accounts;
Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's);
Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
Execute identified business and internal controls of Collections processes;
Review and propose updates, through company, to the Standard Routines due to legal or process changes.
Requirements:
Degree in Business, Finance, Economics or similar;
Proficiency in German and English;
Strong problem solving and analytical skills;
High Customer Service skills;
Able to propose and implement improvements in procedures.
What We Offer:
Development of expertise in Nestlé's Shared Services Business;
Immersion in a culturally diverse team;
Local and International Exposure;
Flexible working environment;
Engagement and wellbeing activities;
Competitive salary and annual bonus according to your performance;
Flex Benefits - At NBS you can choose what benefits are more suitable for you;
Make part of the Nestlé Club and get discounts in several partners;
Free coffee (and good coffee) at the office;
Company equipment according to professional needs;
Medical Support available at the Office (in Lisbon);
E-learning courses and training program to get you where you aim to be;
Career progression and possibilities for International Career.
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