German Technical Support Agent In Lisbon Portugal

2 meses atrás

Lisboa, Portugal Amspace Recruitment Consultancy Tempo inteiro

AMSpace Recruitment Consultancy transforms talent acquisition into a strategic advantage.
With a focus on placement, headhunting, executive search, and embedded recruitment, we propel companies toward growth.
Specializing in Aerospace and Defense, Tech, Engineering, Manufacturing, Energy, and more.
#StrategicStaffing #InnovativeTalentSolutions #Recruitment Job Title: Technical Support Agent- German  Location: Lisbon, Portugal Languages Required: German (C2 level), English (B2 level) Job Description: About the Role: As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions.
Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues.
Document interactions accurately and maintain data accuracy in our system.
Adapt to rapid changes and contribute ideas for improvement.
Key Responsibilities: Respond to customer requests via phone, email, chat, social media, and messaging channels.
Provide pre-sales, general inquiries, and technical support.
Maintain a consistent brand voice in both private and public interactions.
Escalate issues to higher support tiers as needed.
Collaborate with technicians to resolve help tickets.
Manage an individual ticket queue and follow management direction.
Work flexible hours, including evenings, weekends, and holidays.
Review and provide feedback on help content.
Perform other assigned tasks.
Requirements: Proficiency in German at a C2 level (native or near-native fluency).
Proficiency in English at a B2 level (conversational fluency).
Proven experience as a Technical Support Agent or a similar role.
Strong knowledge of computer systems, mobile devices, and other tech products.
Excellent problem-solving skills and attention to detail.
Ability to communicate technical information to non-technical users.
Strong multitasking and organizational skills.
Willingness to relocate to Lisbon, Portugal.
A customer-oriented mindset with the ability to work well under pressure.
Flexibility to work various shifts, including weekends and holidays.
Benefits: Competitive salary and performance bonuses.
Relocation package to assist with moving to Lisbon.
Opportunities for career growth and development.
A vibrant and inclusive work environment.
Comprehensive training and professional development programs.
Health insurance and other employee benefits.
How to Apply: If you are passionate about delivering excellent customer service and looking for an exciting opportunity to work in a multicultural environment, we would love to hear from you.

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