Wfm Manager

3 semanas atrás

Lisboa, Portugal Teleperformance Portugal Tempo inteiro

What you can expect

The WFM Manager will be managing a team of Workforce Analysts and Real-Time Analysts, being responsible for coordinating and defining the standards for the team's work.

Manage the team to develop WFM planning for the company projects; improve the department's performance, always looking to make work more efficient and effective.

What you'll do

Improve the department performance, always looking to make work more efficient and effective;

Ensure the delivery of reports to the Operations Management Team;

Identify risks in the various projects and suggest ways of internal control to mitigate the associated risks;

Interact with other departments in order to improve and maximize results;

Propose improvement and innovation methods across the department and the company;

Ensure the generation and delivery of real-time reports to the Operations Management Team;

Monitor and improve team productivity;

Implement company-wide management-approved strategies;

Take an active role in the development of the department's strategy and plans as required by department leadership;

May perform other duties as requested not specifically addressed in this document.

What you'll need

Higher Degree Education (preferential);

Fluency in English (mandatory);

High-level proficiency across the Microsoft Office Suite, Microsoft SQL Server, BI tools, WFM tools & Python;

Experience managing in Customer Experience Management operations (preference);

Analytical & decision-making skills;

Achievement oriented.

Benefits

Excellent work opportunity in a dynamic leading multinational company;

Possibility of cooperation with leaders in various industries;

Investment in training and personal development;

Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;

Health Insurance;

Free language courses, sport activities, and organized events;

Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit.

Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine

With more than 12,000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.

Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.

#J-18808-Ljbffr

  • Wfm Manager

    3 semanas atrás

    Lisboa, Portugal Teleperformance Tempo inteiro

    WFM Manager will be managing a team of Workforce Analyst and Real Time Analysts, being responsible for coordinating and defining the standards for the team's work.Manage the team to develop WFM planning for the company projects; Improve the department's performance, always looking to make work more efficient and effective.

  • Wfm Manager

    3 semanas atrás

    Lisboa, Portugal Teleperformance Tempo inteiro

    What you can expect WFM Manager will be managing a team of Workforce Analyst and Real Time Analysts, being responsible for coordinating and defining the standards for the team's work. Manage the team to develop WFM planning for the company projects; Improve the department's performance, always looking to make work more efficient and effective. What you'll...

  • Wfm Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Job SummaryThe Wfm Manager will be responsible for managing a team of Workforce Analysts and Real-Time Analysts, ensuring the coordination and definition of standards for the team's work.Key ResponsibilitiesDevelop Wfm planning for company projects;Improve department performance, focusing on efficiency and effectiveness;Ensure delivery of reports to the...

  • Wfm Team Lead

    3 semanas atrás

    Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    Job Summary We are seeking a highly skilled Wfm Manager to join our team at Teleperformance Portugal. The successful candidate will be responsible for managing a team of Workforce Analysts and Real Time Analysts, coordinating and defining standards for the team's work. Main Responsibilities Manage the team to develop WFM planning for company projects ...

  • Workforce Manager

    Há 2 dias

    Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

      WFM Manager ResponsibilitiesManage a team of Workforce Analysts and Real Time Analysts, overseeing the coordination and development of team standards.Develop WFM planning for company projects, ensuring efficient and effective work processes.Improve department performance by identifying areas for improvement and implementing process...

  • Workforce Operations Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    Workforce Operations ManagerAbout UsEVA Global is a leading provider of EV services, specializing in contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional support to end customers, backed by stringent SLAs. Our comprehensive service offerings include live monitoring, work order management,...

  • Operations Manager

    Há 2 dias

    Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    At Teleperformance Portugal, we are looking for an experienced Operations Manager to lead our WFM team in delivering exceptional customer experience. The estimated salary for this role is €60,000 - €80,000 per annum.About the RoleWe are seeking a highly skilled and motivated individual to manage a team of Workforce Analysts and Real-Time Analysts. The...

  • Workforce Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    About UsEVA Global is a leading electric vehicle managed services provider, dedicated to maximizing the reliability, availability, and accessibility of charging networks. Our API-first technology platform offers an end-to-end charging solution, including multi-lingual end-user support, ad-hoc payment capabilities, and complete infrastructure management...

  • Operational Workforce Manager

    Há 2 dias

    Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    About Eva GlobalEstimated Salary: $90,000 - $120,000 per year.Job OverviewEva Global is a leading EV services company providing comprehensive support solutions for the EV industry. We deliver exceptional omni-channel services backed by stringent SLAs.The WFM Manager will oversee the coordination and definition of work standards for the team, developing and...

  • Workforce Planning Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    About UsEVA Global is a leading provider of EV services, specializing in contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional support to end customers, backed by stringent SLAs. Our comprehensive service offerings include live monitoring, work order management, and field service...

  • Workforce Manager

    2 meses atrás

    Lisboa, Portugal Eva Global Tempo inteiro

    EVA Global is the leading electric vehicle managed services provider committed to maximizing the reliability, availability and accessibility of your charging network.We are the industry's partner of choice for maximizing charger uptime and utilisation.With our API-first technology platform, EVA Global offers an end-to-end charging solution, from...

  • Senior Realtime Manager Global Workforce Management

    3 meses atrás

    Lisboa, Portugal SIXT Portugal Tempo inteiro

    **Company Description** The Workforce Management (WFM) Department is a pivotal force within SIXT, driving operational excellence and strategic alignment across all levels. Our WFM team is responsible for forecasting, scheduling, and optimizing the deployment of human capital within our Customer Service Operations unit, ensuring that we meet our business...

  • Senior Realtime Manager Global Workforce Management

    3 meses atrás

    Lisboa, Portugal SIXT Portugal Tempo inteiro

    The Workforce Management (WFM) Department is a pivotal force within SIXT, driving operational excellence and strategic alignment across all levels. Our WFM team is responsible for forecasting, scheduling, and optimizing the deployment of human capital within our Customer Service Operations unit, ensuring that we meet our business goals. Our department plays...

  • Workforce Analyst, Operations

    Há 1 mês

    Lisboa, Portugal Eva Global Tempo inteiro

    .About UsEVA Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings include...

  • Workforce Analyst, Operations

    Há 1 mês

    Lisboa, Portugal Eva Global Tempo inteiro

    .About Us EVA Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings include...

  • Workforce Analyst, Operations

    Há 1 mês

    Lisboa, Portugal Eva Global Tempo inteiro

    About UsEVA Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings include...

  • Workforce Analyst, Operations

    Há 1 mês

    Lisboa, Portugal Eva Global Tempo inteiro

    About Us EVA Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings include...

  • Workforce Analyst, Operations

    Há 1 mês

    Lisboa, Portugal Eva Global Tempo inteiro

    About UsEVA Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings include...

  • Senior Scheduler Global Workforce Management

    3 meses atrás

    Lisboa, Portugal SIXT Portugal Tempo inteiro

    **Company Description** The Workforce Management (WFM) Department is a pivotal force within SIXT, driving operational excellence and strategic alignment across all levels. Our WFM team is responsible for forecasting, scheduling, and optimizing the deployment of human capital within our Customer Service Operations unit, ensuring that we meet our business...

  • Senior Scheduler Global Workforce Management

    3 meses atrás

    Lisboa, Portugal SIXT Portugal Tempo inteiro

    The Workforce Management (WFM) Department is a pivotal force within SIXT, driving operational excellence and strategic alignment across all levels. Our WFM team is responsible for forecasting, scheduling, and optimizing the deployment of human capital within our Customer Service Operations unit, ensuring that we meet our business goals. Our department plays...