Operational Workforce Manager

Há 8 horas


Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

About Eva Global

Estimated Salary: $90,000 - $120,000 per year.

Job Overview

Eva Global is a leading EV services company providing comprehensive support solutions for the EV industry. We deliver exceptional omni-channel services backed by stringent SLAs.

The WFM Manager will oversee the coordination and definition of work standards for the team, developing and implementing WFM plans for various projects, and improving department performance to increase efficiency and effectiveness.

Main Responsibilities
  • Act as the primary point of contact for senior management on all WFM matters, providing insights and recommendations to enhance operational performance.
  • Meet with clients to help define real-time management requirements for both new and existing projects.
  • Oversee the creation and management of long-term and short-term forecasting models to ensure accurate predictions of workload and staffing requirements.
  • Manage and define the standards for real-time management activities.
  • Oversee the allocation of Real-Time Analysts to projects and schedules, ensuring adequate support is available for active programs.
Key Requirements
  • Extensive experience in workforce management and planning in a complex call center environment.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), knowledge of SQL and BI tools, or workforce management software is advantageous.
  • Strong analytical, decision-making, and strategic thinking skills.
About Eva Global

Eva Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers.


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