Operational Workforce Manager
Há 8 horas
About Eva Global
Estimated Salary: $90,000 - $120,000 per year.
Job OverviewEva Global is a leading EV services company providing comprehensive support solutions for the EV industry. We deliver exceptional omni-channel services backed by stringent SLAs.
The WFM Manager will oversee the coordination and definition of work standards for the team, developing and implementing WFM plans for various projects, and improving department performance to increase efficiency and effectiveness.
Main Responsibilities- Act as the primary point of contact for senior management on all WFM matters, providing insights and recommendations to enhance operational performance.
- Meet with clients to help define real-time management requirements for both new and existing projects.
- Oversee the creation and management of long-term and short-term forecasting models to ensure accurate predictions of workload and staffing requirements.
- Manage and define the standards for real-time management activities.
- Oversee the allocation of Real-Time Analysts to projects and schedules, ensuring adequate support is available for active programs.
- Extensive experience in workforce management and planning in a complex call center environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), knowledge of SQL and BI tools, or workforce management software is advantageous.
- Strong analytical, decision-making, and strategic thinking skills.
Eva Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers.
-
Workforce Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Eva Global Tempo inteiroAbout UsEVA Global is a leading electric vehicle managed services provider, dedicated to maximizing the reliability, availability, and accessibility of charging networks. Our API-first technology platform offers an end-to-end charging solution, including multi-lingual end-user support, ad-hoc payment capabilities, and complete infrastructure management...
-
Workforce Data Analytics Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiroAbout the RoleWe are seeking a highly skilled Workforce Data Analytics Specialist to join our team at Nestle Operational Services Worldwide Sa.Key Responsibilities:Support the CRC Operational Master Plan through short- and long-term forecast information.Jointly predict the impact of trends and market patterns on the CRC workload and subsequent Customer...
-
Workforce Planning Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Eva Global Tempo inteiroAbout UsEVA Global is a leading provider of EV services, specializing in contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional support to end customers, backed by stringent SLAs. Our comprehensive service offerings include live monitoring, work order management, and field service...
-
Workforce Manager
Há 8 horas
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroWFM Manager ResponsibilitiesManage a team of Workforce Analysts and Real Time Analysts, overseeing the coordination and development of team standards.Develop WFM planning for company projects, ensuring efficient and effective work processes.Improve department performance by identifying areas for improvement and implementing process...
-
Workforce Operations Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Eva Global Tempo inteiroWorkforce Operations ManagerAbout UsEVA Global is a leading provider of EV services, specializing in contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional support to end customers, backed by stringent SLAs. Our comprehensive service offerings include live monitoring, work order management,...
-
Operational Excellence Manager
3 semanas atrás
Lisboa, Lisboa, Portugal DNV Tempo inteiroOperational Excellence ManagerWe are seeking a highly motivated and experienced individual to lead our operational excellence and change management activities in Energy Systems Southern Europe, Middle East, Africa and Latin America. This is a newly established role in the region. You will report to both the Finance and Performance Manager and the Global...
-
Workforce Analytics and Operations Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroAbout the RoleNestlé Business Services is a global organization that provides a wide range of services to support the success of Nestlé's operations worldwide. We are seeking a highly skilled and motivated Workforce and Data Analytics Specialist to join our team.Key ResponsibilitiesDevelop and implement workforce management strategies to optimize resource...
-
Workforce Management Lead
3 semanas atrás
Lisboa, Lisboa, Portugal Eva Global Tempo inteiroAbout the RoleEVA Global is a leading electric vehicle managed services provider dedicated to maximizing the reliability, availability, and accessibility of charging networks. We are the industry's partner of choice for charger uptime and utilization. Our API-first technology platform offers an end-to-end charging solution, including multi-lingual end-user...
-
Workforce Data Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroAbout the RoleNestlé Business Services (NBS) is a pivotal part of the Nestlé Group, providing a range of services to facilitate the company's engagement with consumers worldwide. We're seeking a Workforce Data Analyst to join our team, responsible for supporting the CRC to achieve performance targets and optimize resource usage.Key ResponsibilitiesSupport...
-
Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiroJob SummaryWe are seeking an experienced Data Analytics Specialist to join our team at Nestle Business Services. In this role, you will be responsible for supporting the CRC Operational Master Plan through short- and long-term forecast information.About the RoleThis is a challenging opportunity for a Workforce and Data Analyst to drive sustainable,...
-
Workforce Data Analytics Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroJob SummaryNestlé Business Services (NBS) is a key player within the Nestlé Group, providing essential services to facilitate the company's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation and dedicated to driving continuous process improvement.Position...
-
Data Analytics Specialist for Workforce Optimization
3 semanas atrás
Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiroAbout UsNestlé Business Services (NBS) plays a pivotal role within the Nestlé Group, providing Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation...
-
Workforce Data Analyst Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroPosition SummaryWe are currently seeking a Workforce & Data Analytics Specialist at Nestlé Business Services. This role is responsible for supporting the CRC to successfully achieve performance targets and optimize resource usage, driving sustainable, cost-efficient operations focused on best customer satisfaction for Nespresso Brand.About the RoleThe ideal...
-
Workforce Data Analytics Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroAbout the RoleNestlé Business Services (NBS) is a pivotal part of the Nestlé Group, providing a range of services including Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement. We are seeking a Workforce & Data Analytics Specialist to join our team. Key ResponsibilitiesSupport the CRC Operational Master Plan through short- and...
-
Workforce Data Analyst
1 semana atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroPosition SummaryWe are seeking a Workforce & Data Analytics Specialist to support the CRC to successfully achieve performance targets and optimize resource usage, driving sustainable, cost-efficient operations focused on best customer satisfaction for Nespresso Brand.A Day in the LifeKey Responsibilities:Support the CRC Operational Master Plan through short-...
-
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroJob SummaryNestlé Business Services (NBS) plays a vital role within the Nestlé Group, delivering Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to support Nestlé's global engagement with millions of consumers. Our team comprises diverse and multicultural professionals who drive digital innovation and continuous...
-
Workforce Management Lead
2 semanas atrás
Lisboa, Lisboa, Portugal Eva Global Tempo inteiroAbout Us EVA Global is a leading provider of EV services, specializing in delivering exceptional omni-channel support to end customers. Our comprehensive service offerings include live monitoring, work order management, and field service orchestration, driven by real-time performance analytics. Job Summary/Overview The WFM Lead will oversee the coordination...
-
Operational Strategy Manager
Há 8 horas
Lisboa, Lisboa, Portugal Zumub Tempo inteiroJob Description:As a key member of our team at Zumub, we are seeking an exceptional Operational Strategy Manager to lead our production planning and organization efforts. The ideal candidate will be responsible for ensuring the necessary materials are available to fulfill production orders while controlling costs. Additionally, they will oversee equipment...
-
Workforce Data Analytics Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroPosition OverviewAt Nestlé Business Services, we are seeking a highly skilled Workforce & Data Analytics Specialist to join our team. This role will be responsible for supporting the CRC to successfully achieve performance targets and optimize resource usage, driving sustainable, cost-efficient operations focused on best customer satisfaction for the...
-
Operational Risk Manager for NiCKEL Portugal
1 semana atrás
Lisboa, Lisboa, Portugal Nickel Tempo inteiroAbout NiCKEL: We are one of Europe's leading fintech companies, offering a unique banking experience through our distribution model. With over 3 million accounts opened and 9,000 participating stores, we strive to provide a simple and user-friendly payment alternative. Our team is dedicated to developing innovative solutions for financial inclusion.About the...