Data Analytics Specialist for Workforce Optimization
Há 1 mês
Job Summary
We are seeking an experienced Data Analytics Specialist to join our team at Nestle Business Services. In this role, you will be responsible for supporting the CRC Operational Master Plan through short- and long-term forecast information.
About the Role
This is a challenging opportunity for a Workforce and Data Analyst to drive sustainable, cost-efficient operations focused on best customer satisfaction for Nespresso Brand.
Key Responsibilities
- Jointly predict the impact of trends and market patterns on the CRC workload and subsequent Customer Experience.
- Oversee established work schedules of CRC Specialists and adapt scheduling and work practices to minimize variance between forecasted demand needs and staff availability.
- Maximize the work schedule for internal resources by implementing processes and practices to facilitate the working conditions of CRC Specialists.
- Ensure that decision support reports and dashboards are released in collaboration with stakeholder teams.
- Makes CRC Specialist performance indicators available, allowing Team Leaders to train employees to continually strive for higher performance.
Requirements
The ideal candidate will have a strong background in data analysis and a passion for driving business improvement.
About Us
Nestle Business Services (NBS) plays a pivotal role within the Nestle Group. We provide Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to facilitate Nestle's engagement with millions of consumers worldwide.
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