Data Analytics and Workforce Specialist for Nestlé Business Services
Há 5 dias
We are seeking a skilled Data Analytics and Workforce Specialist to join our team at Nestlé Business Services.
About the RoleThe successful candidate will be responsible for supporting the CRC Operational Master Plan through short- and long-term forecast information, jointly predicting the impact of trends and market patterns on the CRC workload and subsequent Customer Experience.
Key Responsibilities:
- Oversee established work schedules of CRC Specialists
- Evaluate and adapt scheduling and work practices to minimize variance between forecasted demand needs and staff availability
- Maximize work schedules for internal resources by implementing processes and practices to facilitate working conditions of CRC Specialists
- Oversee real-time monitoring and management, transaction allocation, and routing to specific locations, queues, and personnel
- Ensure decision support reports and dashboards are released in collaboration with stakeholder teams
Requirements:
- University degree or equivalent in commercial or business studies required
- More than two years' experience as a Workforce Manager (mandatory)
Salary Range: $80,000 - $110,000 per year, depending on experience. This role is based in a global company, providing opportunities for career growth and professional development. We offer a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, and paid time off.
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