Customer Service Manager
3 meses atrás
Sobre o nosso clienteOur client is a multinational company working within the Outsourcing sector looking for a Customer Service Manager to support the consolidation of a French speaking team and its respective clients.DescriçãoReporting directly to the Contact Center Manager, the Customer Service Manager will achieve targets with the assistance of all Transcom support functions.The primary objective is to achieve the set revenue target and Gross Profit Margin for the business unit with high employee and client satisfaction.Additional responsibilities may be added as the needs of the business change and expand:Deliver accurate data to produce the forecast.Develop realistic budgets.Be in charge of Team Leader development and support, and define their training needs as well as the respective recruitment needs.Set and follow up on quality and quantity targets for the allocated Clients/projects and keep a regular interaction with clients.Have a deep understanding of the price structure and the profitability goals and communicate it clearly to the business unit.Prepare and/or support preparation for commercial negotiations.Plan and implement expansions to current business as well as new businesses.Create an open and energetic culture within the business unit.Continuously review procedures and implement improvements.Perfil idealHave a proven and successful track record of effective leadership with Commercial and/or Operational responsibility in the CRM or a closely related industry.Have Client Relations and/or Sales contact experience in CRM outsource businesses.Have a good understanding of CRM best practices and markets.Have experience in direct/consumer marketing.Manage your time effectively and be focused on setting clear objectives and priorities.Have experience with P&L management and associated financial practices.Have worked in a performance-driven environment before.High intermediate (B2) level of English and fluency in French.Be self-motivated and commercially minded.Have effective leadership skills impacting people behavior including those that do not report directly to you.Have effective analytical skills to analyze results and make decisions based on facts and figures.Take ownership for quality, competence, and commitment.Enjoy/thrive on autonomy within the franchise framework and be results-focused.VantagensA great opportunity for professional growth that includes the following benefits:Meal AllowanceAnnual bonusSupport in Health InsuranceFlexible working hours (hybrid home-office policy)
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Customer Service Representative
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Porto, Porto, Portugal Customer Labs Tempo inteiroJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Customer Labs. As a Customer Service Representative, you will be responsible for providing exceptional customer support to German-speaking customers through various communication channels.Key Responsibilities:Provide customer support via phone, email, chat, and...
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Customer Service Representative
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Porto, Porto, Portugal Customer Labs Tempo inteiroCustomer Service AdvisorAt Customer Labs, we're seeking a highly skilled Customer Service Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our German-speaking customers through various communication channels.Key Responsibilities:Provide timely and effective support to...
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Project Manager Service Eu
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Customer Service Manager
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Porto, Porto, Portugal The Force Tempo inteiroAbout THE FORCETHE FORCE is a company that builds companies for companies in the healthcare, pharmaceutical, and medical devices sector. We believe in a flexible and diverse work environment that encourages collaboration and innovation.Your RoleWe are looking for a highly skilled and experienced customer service professional to join our team. As a Customer...
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Customer Financial Services Manager
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Porto, Porto, Portugal Adecco Tempo inteiroJob Title: Customer Financial Services ManagerAt Adecco, we are looking for a Customer Financial Services Manager fluent in English and another language for a client in the Porto area. Responsibilities include:Credit and CollectionsHandling Disputes, Cash Applications, and BillingProviding day-to-day supervisory and/or coordination support to the team of...
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Customer Service Manager
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Porto, Portugal Michael Page Portugal Tempo inteiroCustomer Service Manager - French Speaker (m/f)Referencia: JN -******** Adicionado em 04.08.2024 Sobre os nossos clientes Our client is a multinational company working within the Outsourcing sector looking for a Customer Service Manager to support the consolidation of a French speaking team and its respective clients. Descriçao da oferta The Business...
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Customer Service Representative
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Porto, Portugal Bfv Service Gmbh Tempo inteiroPosition: German Customer Service RepresentativeLocation: Porto, PortugalWork model: On-site DUTIES AND RESPONSIBILITIES: Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches,...
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Customer Service Representative
5 meses atrás
Porto, Portugal Bfv Service Gmbh Tempo inteiroPosition: German Customer Service Representative Location: Porto, Portugal Work model: On-site DUTIES AND RESPONSIBILITIES: Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches,...
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Customer Service Manager
3 meses atrás
Porto, Portugal Michael Page Tempo inteiroOur client is a multinational company working within the Outsourcing sector looking for a Customer Service Manager to support the consolidation of a French speaking team and its respective clients.
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Customer Service Manager
3 meses atrás
Porto, Portugal Michael Page Tempo inteiroOur client is a multinational company working within the Outsourcing sector looking for a Customer Service Manager to support the consolidation of a French speaking team and its respective clients.
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Customer Service Manager
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Porto, Porto, Portugal Db Deutsche Bahn Group Tempo inteiroJob Summary: We are seeking a highly skilled Customer Service Manager to join our team in Vila do Conde, Portugal. As a key member of our Contract Logistics team, you will be responsible for ensuring customer satisfaction and organizing the team's tasks. Your expertise in logistics and customer service will be essential in resolving conflicts and incidents,...
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Customer Service Manager
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Porto, Porto, Portugal Db Schenker Tempo inteiroAt DB Schenker, we're looking for a skilled Customer Service Manager to join our team in Vila do Conde, Portugal. As a key member of our Contract Logistics department, you'll be responsible for ensuring customer satisfaction and leading a team of professionals.Key Responsibilities:Manage office administration, including billing, logistics, and supplier...
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Senior Product Manager @ Airport.ai
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Porto, Portugal Product Manager Tempo inteiroResponsibilitiesRoadmap planning: you will be responsible for planning new features for the entire platform, including Airport AIs chat channels, our Content Management System and our Natural Language Processing technology leveraging Large Language Models.Product communication: you will handle the communication with clients across the world regarding the...
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Senior Product Manager @ Airport.Ai
2 semanas atrás
Porto, Portugal Product Manager Tempo inteiroResponsibilitiesRoadmap planning: you will be responsible for planning new features for the entire platform, including Airport AIs chat channels, our Content Management System and our Natural Language Processing technology leveraging Large Language Models.Product communication: you will handle the communication with clients across the world regarding the...
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Senior Product Manager @ Airport.Ai
2 semanas atrás
Porto, Portugal Product Manager Tempo inteiroResponsibilities Roadmap planning: you will be responsible for planning new features for the entire platform, including Airport AIs chat channels, our Content Management System and our Natural Language Processing technology leveraging Large Language Models.Product communication: you will handle the communication with clients across the world regarding the...
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Customer Service Team Lead
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Porto, Porto, Portugal Michael Page Tempo inteiroJob Title: Customer Service ManagerAbout the Role:We are seeking a Customer Service Manager to support the consolidation of a French speaking team and its respective clients. As a key member of our team, you will be responsible for leading the team and ensuring excellent customer service delivery.Key Responsibilities:Lead and manage a team of customer...
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Customer Success Manager
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Porto, Portugal Devexperts Llc Tempo inteiroDevexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job DescriptionWe are looking for a...
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Customer Success Manager
2 meses atrás
Porto, Portugal Devexperts Llc Tempo inteiroDevexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job Description We are looking for a...
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Customer Success Manager
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Porto, Porto, Portugal Devexperts Llc Tempo inteiroCustomer Success ManagerAt Devexperts LLC, we're seeking a highly skilled Customer Success Manager to join our DXcharts team. As a key member of our team, you'll play a vital role in ensuring the success of our clients and driving business growth.Key Responsibilities:Provide exceptional customer support at the presale stage and oversee product sales...
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Customer Service Representative
1 semana atrás
Porto, Portugal Experis Sales & Marketing, Retail Tempo inteiroCustomer Service Representative (m/f) A Experis está a recrutar um Customer Service Representative para uma empresa de referência ligada ao setor de dispositivos médicos. Com reporte direto ao Customer Service Manager, será responsável por reservar, rever ou cancelar encomendas de clientes, elaboração de relatórios de margens, tratamento de...