Engineering Manager | Core

2 meses atrás

Porto, Portugal Five9 Inc. Tempo inteiro

.The team The Core Engineering team is dedicated to enabling agents and supervisors to manage voice, email, chat, SMS, and social interactions in the most effective way. Core Engineering team owns components that drive caller and agent experience, finding the best agent, call control, automated dialler, call recording, integrations with customer relationship and workforce management systems, and many other core components of a modern contact center service. Role purpose As an Engineering Manager for our Advanced Call Distribution solution, you will lead a distributed team of engineers in designing, developing, and maintaining a critical component of Five 9 Contact Center operating at high scale in the cloud. You will collaborate with product managers, UX designers, architects and other engineering teams. Your will contribute to Five 9 product design, processes, engineering practices and choice of technologies. How you contribute Lead, mentor, and develop a team of 10-12 engineers, fostering a culture of collaboration, innovation, and continuous improvement. Manage team performance, conduct regular 1:1s, and provide guidance on career development and growth opportunities. Drive technical excellence and best practices in software development, code reviews, and design. Provide technical leadership and expertise in building Java-based applications with modern cloud-native patterns. Guide the team in implementing microservices architecture, API integration, and data management strategies. Advocate for best practices in cloud infrastructure, DevOps, and CI/CD processes. Develop and execute the organization's product strategy in alignment with business objectives. Oversee the design, development, and implementation of multiple services. Ensure adherence to best practices, standards, and security protocols. Collaborate with product managers and stakeholders to define and prioritize the product roadmap for Advanced Call Distribution. Partner with other engineering teams to ensure seamless integration with the broader Contact Center platform. Coordinate with customer support and sales teams to address customer feedback. Ensure timely delivery of features and projects, balancing short-term needs with long-term goals. Support the professional growth and development of team members through coaching, training, and mentorship. Provide opportunities for skill enhancement and knowledge sharing. Troubleshoot and resolve complex technical issues. When problems arise, use your experience and problem-solving skills to identify the root causes and implement effective solutions. Manage on-call support schedule. Skills, competencies and qualifications Required: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 7+ years of experience in software engineering, with at least 2 years in a leadership or management role, with demonstrated ability to lead high performing, highly engaged teams

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