Service Delivery Manager
Há 5 dias
Service Delivery ManagerLisboaLisbon, Lisbon, Portugal The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the escalation process by utilizing systematic root cause analysis, comprehensive solutions that prevent reoccurrence and assisting with the timely resolution of critical incidents by ensuring the efficient execution of the major incident management process in coordination with the appropriate technical teams. This role requires exceptional- solving skills of complex issues, ability to communicate at all levels of the organization, and the capability to thrive in a- paced of your functions will be:• Escalation Management: Serve as the primary point of contact for escalations from internal teams or business colleagues regarding service delivery issues. Assess the urgency and impact of escalated incidents, determine appropriate response plans, and ensure proper escalation procedures are followed. Provide timely and accurate updates to stakeholders, including management regarding the status and progress of escalated issues. Collaborate with- functional teams, including technical support, operations, and development teams, to address escalated incidents effectively.• Critical Incident Management: Assist with the response to critical incidents by ensuring swift and effective resolution to minimize impact on business operations. Participate in the communication and collaboration among technical teams and business stakeholders during critical incidents to drive timely resolution. Conduct- incident reviews to identify root causes, implement preventive measures, and drive continuous improvement in incident management processes.• Service Level Agreement (SLA) Compliance: Monitor and ensure compliance with SLAs and service delivery metrics, including response time, resolution time, and customer satisfaction. Identify trends and patterns in escalated incidents, perform root cause analysis, and propose corrective actions to improve SLA performance.• Root Cause Analysis: Assist with managing effective Problem Management by conducting- incident reviews to identify the root causes of major incidents and develop strategies for prevention or mitigation. Implement process improvements and best practices based on lessons learned.• Incident Reporting and Communication: Prepare and distribute timely incident reports, detailing the impact, resolution, and lessons learned to key stakeholders. Collaborate with communication teams to ensure effective and targeted communication during major incidents.• Business Collaboration and Optimization: Establish and maintain strong relationships with key business stakeholders to understand their business needs, alignment with service delivery, and address any concerns.#J-18808-Ljbffr
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Service Delivery Manager
1 semana atrás
Lisboa, Lisboa, Portugal WTW Tempo inteiroService Delivery ManagerLisboa Lisbon, Lisbon, Portugal The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service...
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Service Delivery Manager
1 semana atrás
Lisboa, Lisboa, Portugal Willis Towers Watson Tempo inteiroThe IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the...
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Service Delivery Manager
Há 5 dias
Lisboa, Portugal Wtw Tempo inteiroService Delivery Manager Lisboa Lisbon, Lisbon, Portugal The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service...
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Service Delivery Manager
Há 1 mês
Lisboa, Portugal Iptor Supply Chain Systems Tempo inteiroSUPPORTING OUR GROWTH PLANS ON THE PEOPLE SIDEAs a member of Global Infrastructure Delivery, part of Iptor Global Operations, your focus is to manage the day-to-day operations of IPTOR Infrastructure Operations. This includes managing and co-ordinating operations for Iptor and our partners. Your counterpart will be Service Delivery Managers from our partner...
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Service Delivery Manager
4 semanas atrás
Lisboa, Portugal Iptor Supply Chain Systems Tempo inteiroSUPPORTING OUR GROWTH PLANS ON THE PEOPLE SIDEAs a member of Global Infrastructure Delivery, part of Iptor Global Operations, your focus is to manage the day-to-day operations of IPTOR Infrastructure Operations. This includes managing and co-ordinating operations for Iptor and our partners. Your counterpart will be Service Delivery Managers from our partner...
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Service Delivery Manager
3 semanas atrás
Lisboa, Portugal Match Profiler Tempo inteiroService Delivery Manager Lisboa Lisboa, Lisboa, Portugal Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT- how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal...
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Service Delivery Manager
1 semana atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroService Delivery ManagerLisboa Lisboa, Lisboa, Portugal Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT- how that allow us to contribute, optimize and progress with our clients.We are currently recruiting, for integration in our internal...
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Service Delivery Manager
1 semana atrás
Lisboa, Lisboa, Portugal Amaris Consulting Tempo inteiroService Delivery ManagerLisboa Lisbon, Lisbon, Portugal Find your place at Amaris Consulting as Service delivery manager for one of our main partners, for a hybrid position based in Lisbon. In Amaris, we are currently increasing our team. Join our team and start a new adventure in an international and agile Environment, where you will be able to fulfill your...
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Service Delivery Manager
3 semanas atrás
Lisboa, Portugal Match Profiler Tempo inteiroService Delivery ManagerLisboaLisboa, Lisboa, Portugal Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT- how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal...
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Service Delivery Manager
Há 5 dias
Lisboa, Portugal Wtw Tempo inteiro.Service Delivery ManagerLisboa Lisbon, Lisbon, Portugal The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service...
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Service Delivery Manager
2 meses atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 12052_Service Delivery Manager_Lisboa **Descrição**: Service Delivery Manager **Perfil**: - Excellent written, oral communication and interpersonal skills; - Experience of Network Service delivery in a large corporate environment (with ITIL); - Experience managing competing priorities and ability to work in team or independently; - Strong...
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Service Delivery Manager
3 semanas atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 12561_Service Delivery Manager_Lisbon **Descrição**: Service Delivery Manager **Perfil**: - Ability to manage projects: organization, results orientation, capacity and budget; - Knowledge of data and BI environments (MS Azure); - Advanced knowledge of Service Now; - Good knowledge of Office 365; - Fluency in English and Portuguese (C1...
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Service Delivery Manager
1 semana atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 12275_Service Delivery Manager_Lisbon **Descrição**: Service Delivery Manager **Perfil**: - At least 2 years of experience in similar roles; - Know how to delegate and motivate; - Great organizational, project management and time management skills; - Ability to solve problems; - Fluency in English; - Knowledge of French (nice to have). Main...
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Service Delivery Manager
1 semana atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroService Delivery Manager Lisboa Lisboa, Lisboa, Portugal Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT- how that allow us to contribute, optimize and progress with our clients.We are currently recruiting, for integration in our internal...
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Service Delivery Manager
2 semanas atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 13211_Service Delivery Manager_Lisboa **Descrição**: Service Delivery Manager **Perfil**: - Strong expertise in IT service management and incident, problem, and change processes; - Practical understanding of ITIL processes and experience with ticketing tools (ServiceNow is a plus); - Handson experience in IT operations environment; - Fluent...
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Service Delivery Manager
Há 4 dias
Lisboa, Portugal Olisipo Tempo inteiroReferência 13310_Service Delivery Manager_Lisboa **Descrição**: Service Delivery Manager **Perfil**: - 5+ years of experience in a similar role, preferably within a multinational environment; - Proficiency in English, with French language skills considered a strong asset; - Experience working in Agile Scrum teams or similar methodologies; - Proven...
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Service Delivery Manager
Há 5 dias
Lisboa, Portugal Wtw Tempo inteiroThe IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents.The IT Service Delivery Manager will be responsible for overseeing the...
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Service Delivery Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroService Delivery Manager (m/f) – Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for...
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Service Delivery Manager
2 meses atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroService Delivery Manager (m/f) – Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for...
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Service Delivery Manager
1 semana atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroService Delivery ManagerLisboaLisboa, Lisboa, Portugal Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT- how that allow us to contribute, optimize and progress with our clients.We are currently recruiting, for integration in our internal...
