Service Delivery Manager
4 semanas atrás
SUPPORTING OUR GROWTH PLANS ON THE PEOPLE SIDEAs a member of Global Infrastructure Delivery, part of Iptor Global Operations, your focus is to manage the day-to-day operations of IPTOR Infrastructure Operations. This includes managing and co-ordinating operations for Iptor and our partners. Your counterpart will be Service Delivery Managers from our partner delivery and service responsible from other IPTOR teams, like Global Customer Support (CS), Professional Services (PS), as well as Sales and Key Account Managers.
Excited about a career at a company that drives the innovationthat impacts the future? Join us now
AT IPTOR, YOU WILL EXPERIENCE Professional Development: We're committed to fostering professional development and career growth. Our comprehensive training and development programs empower employees to reach their full potential. Flexible Work arrangements: Experience the liberating flexibility of working hours that suit your lifestyle. Whether you prefer a hybrid or remote work setup, we accommodate your needs. A Collaborative and Innovative culture: At Iptor, our culture thrives on recognition, trust, and respect. We foster an inclusive and supportive environment valuing everyone's contributions. We recognize dedication through an attractive salary package, bonuses, and generous vacation days. Our success is built upon collaboration and innovation. Get a full overview at: Careers - Iptor YOUR HELP AND CONTRIBUTIONS TO OUR JOURNEY
The role of Service Delivery Manager involves being the point of contact for the day-to-day infrastructure operations. In the role of a Service Delivery Manager, you will be responsible for patch planning, planned service asks like role swap and restore tests, maintenance plans, client security and audit compliance, reviews & actions. You will manage/co-ordinate service to contract, SLA's, performance measures, and provide input to Customer Communication Plan.
You will:
Manage the day-to-day operations of Iptor Infrastructure Operations. Service Delivery meetings with Service providers, IPTOR Support, and customers. Provide input to the Customer communication plan. Participate in security process compliance, reviews & actions. Monitor and manage Service Delivery performance of supplier(s). Manage service to contract, (SLA's, dates, and performance measures). Provide/manage continuous improvement of all services provided and identify alternatives/options to these services. Define and maintain the overall maintenance plan for service windows (including patch planning, upgrades, DR tests and role swaps). Build the Service Delivery process with IPTOR Support and Customer Service Lead. Participate in process improvement with external and internal counterparts. YOU STAND OUT FROM THE CROWD IF YOU HAVE
Holder of a Master's degree or similar, by experience in Computer Science, or similar. Experience with customer relations and communication. Good knowledge of ITSM, Incident/problem/change management. ITIL certified, or good knowledge of ITIL foundation. Understanding and practical experience of project management. Good knowledge and expertise in Supplier Management. And if combined with the right personality traits, we can't wait to have you onboard:
Demonstrate effective time management. Strong verbal and written communications in English. Well organized, methodical, and self-motivated. Service minded, and always have a strong customer focus. Good to create, participate in and maintain network. A good team player with the ability to work on own initiative. Good to create and maintain personal relationships with customers, as well as team members. Ability to influence. And as mentioned before: most important is passion Applicants must be eligible to work within the European Union region.
Inclusivity and Diversity:
At Iptor, diversity and inclusion are at the core of our values. We believe that diverse perspectives drive innovation and excellence. We foster an inclusive workplace where every individual's contributions are celebrated and respected. Join us in creating an environment where each individual's unique contributions shape our success.
RECRUITER Tereza Tencheva
Talent Acquisition specialist
#J-18808-Ljbffr
-
Service Delivery Manager
1 semana atrás
Lisboa, Lisboa, Portugal WTW Tempo inteiroService Delivery ManagerLisboa Lisbon, Lisbon, Portugal The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service...
-
Service Delivery Manager
1 semana atrás
Lisboa, Lisboa, Portugal Willis Towers Watson Tempo inteiroThe IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the...
-
Service Delivery Manager
Há 5 dias
Lisboa, Portugal Wtw Tempo inteiroService Delivery Manager Lisboa Lisbon, Lisbon, Portugal The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service...
-
Service Delivery Manager
3 semanas atrás
Lisboa, Portugal Match Profiler Tempo inteiroService Delivery Manager Lisboa Lisboa, Lisboa, Portugal Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT- how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal...
-
Service Delivery Manager
1 semana atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroService Delivery ManagerLisboa Lisboa, Lisboa, Portugal Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT- how that allow us to contribute, optimize and progress with our clients.We are currently recruiting, for integration in our internal...
-
Service Delivery Manager
1 semana atrás
Lisboa, Lisboa, Portugal Amaris Consulting Tempo inteiroService Delivery ManagerLisboa Lisbon, Lisbon, Portugal Find your place at Amaris Consulting as Service delivery manager for one of our main partners, for a hybrid position based in Lisbon. In Amaris, we are currently increasing our team. Join our team and start a new adventure in an international and agile Environment, where you will be able to fulfill your...
-
Service Delivery Manager
Há 5 dias
Lisboa, Portugal Wtw Tempo inteiroService Delivery ManagerLisboaLisbon, Lisbon, Portugal The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service...
-
Service Delivery Manager
3 semanas atrás
Lisboa, Portugal Match Profiler Tempo inteiroService Delivery ManagerLisboaLisboa, Lisboa, Portugal Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT- how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal...
-
Service Delivery Manager
Há 5 dias
Lisboa, Portugal Wtw Tempo inteiro.Service Delivery ManagerLisboa Lisbon, Lisbon, Portugal The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service...
-
Service Delivery Manager
2 meses atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 12052_Service Delivery Manager_Lisboa **Descrição**: Service Delivery Manager **Perfil**: - Excellent written, oral communication and interpersonal skills; - Experience of Network Service delivery in a large corporate environment (with ITIL); - Experience managing competing priorities and ability to work in team or independently; - Strong...
-
Service Delivery Manager
3 semanas atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 12561_Service Delivery Manager_Lisbon **Descrição**: Service Delivery Manager **Perfil**: - Ability to manage projects: organization, results orientation, capacity and budget; - Knowledge of data and BI environments (MS Azure); - Advanced knowledge of Service Now; - Good knowledge of Office 365; - Fluency in English and Portuguese (C1...
-
Service Delivery Manager
1 semana atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 12275_Service Delivery Manager_Lisbon **Descrição**: Service Delivery Manager **Perfil**: - At least 2 years of experience in similar roles; - Know how to delegate and motivate; - Great organizational, project management and time management skills; - Ability to solve problems; - Fluency in English; - Knowledge of French (nice to have). Main...
-
Service Delivery Manager
1 semana atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroService Delivery Manager Lisboa Lisboa, Lisboa, Portugal Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT- how that allow us to contribute, optimize and progress with our clients.We are currently recruiting, for integration in our internal...
-
Service Delivery Manager
2 semanas atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 13211_Service Delivery Manager_Lisboa **Descrição**: Service Delivery Manager **Perfil**: - Strong expertise in IT service management and incident, problem, and change processes; - Practical understanding of ITIL processes and experience with ticketing tools (ServiceNow is a plus); - Handson experience in IT operations environment; - Fluent...
-
Service Delivery Manager
Há 4 dias
Lisboa, Portugal Olisipo Tempo inteiroReferência 13310_Service Delivery Manager_Lisboa **Descrição**: Service Delivery Manager **Perfil**: - 5+ years of experience in a similar role, preferably within a multinational environment; - Proficiency in English, with French language skills considered a strong asset; - Experience working in Agile Scrum teams or similar methodologies; - Proven...
-
Service Delivery Manager
Há 5 dias
Lisboa, Portugal Wtw Tempo inteiroThe IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents.The IT Service Delivery Manager will be responsible for overseeing the...
-
Service Delivery Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroService Delivery Manager (m/f) – Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for...
-
Service Delivery Manager
2 meses atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroService Delivery Manager (m/f) – Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for...
-
Service Delivery Manager
1 semana atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroService Delivery ManagerLisboaLisboa, Lisboa, Portugal Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT- how that allow us to contribute, optimize and progress with our clients.We are currently recruiting, for integration in our internal...
-
Service Delivery Manager
4 semanas atrás
Lisboa, Portugal Match Profiler Tempo inteiroMatch Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal team/client, professionals with the following profile:...
