Technical Support Specialist
4 semanas atrás
de Ricoh Lisboa em Lisboa (Publicado em 06-03-2025)
A Ricoh transforma negócios com imaginação, clareza e visão, por isso, falamos em: IMAGINE.CHANGE.
As nossas equipas abraçam a mudança, redescobrindo novas formas de trabalhar e nunca como agora fomos tão firmes na nossa missão #YouTransformRicoh.
Somos líderes em serviços digitais, utilizando tecnologias inovadoras que facilitam o trabalho inteligente. Há mais de 80 anos que impulsionamos a inovação e hoje oferecemos soluções digitais que ajudam as empresas a adaptarem-se com sucesso às novas formas de trabalhar.
Como Technical Support Specialist as suas funções serão:
Instalação, configuração, manutenção, monitorização e administração de sistemas em ambientes críticos e de elevada complexidade e de infraestruturasParticipar, quando solicitado, na conceção de soluçõesInstalação, configuração e teste de soluções de elevada complexidadeAssegurar o cumprimento das metas de serviço, nomeadamente sla de resposta, de disponibilidade e de satisfação do ClienteCumprir com as escalas de serviço em que é solicitada a sua participaçãoGarantir que as soluções implementadas cumprem os requisitos acordados para as mesmasTestar o desempenho das soluções implementadas, identificar possíveis falhas e implementar as correções necessáriasGarantir a qualidade das soluções implementadasManter estratégias de segurança, backup e redundânciaFornecer apoio à equipa de help desk e de field. Reportar ao Gestor de Serviço e quando aplicável gestor de projeto os constrangimentos encontrados durante a implementação da solução. Efetuar os registos necessários na ferramenta ITSM.
Ligação com comerciais e outro pessoal de TI para resolução de problemasAssegurar os mais altos níveis de disponibilidade de sistemas e infraestruturas.Requisitos:
Formação Superior em Engenharia Informática ou equivalente (Preferencial mas não eliminatório);Sólidos conhecimentos em Tecnologia Microsoft e VMWare (Obrigatório). Muito valorizável ter certificação;Idioma português e inglês;Carta de conduçãoCapacidade de comunicação e relação interpessoal com o utilizador final;Proatividade e sentido de compromisso.Se acredita na nossa missão e pretende fazer parte deste projeto envie a sua candidatura.
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