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Cloud Engineer
Há 6 dias
This position is for a Cloud TAC Engineer role (in the Technical Assistance Center) at Five9, the Intelligent Cloud Contact Center facilitating over three billion customer interactions per year. You will act as the in-depth technical escalation contact for any customer matters which require complex troubleshooting beyond that which the Technical Support Specialists can provide, and bridge with the Cloud Operations and Engineering teams in order to solve more subtle customer painpoints. As such, you will be comfortable with both customer interaction as well as possessing a solid grasp on various cloud engineering domains. Your key responsibilities will thus be roughly as follows: 60% handling escalations emanating from Technical Support, in both ticket form as well as customer calls; 25% collaborating with Cloud Operations and with Engineering teams to analyze areas of improvement in code, configuration or system; 15% contributing to knowledge base for Technical Support Specialists. Requirements At ease with customer interaction and excellent communication skills with the ability to pick up on nuances. Previous experience in support positions will be strongly appreciated. Good situational appraisal skills in order to determine most appropriate course of action. Familiar with network programming concepts and protocols Working knowledge of CRM / Ticketing systems and common desktop productivity software application (MS Office et al) Excellent written and verbal communication skills Possess a self-driven attitude Familiar with toolsets for analyzing metric and logs data, such as Kibana, Grafana, etc. At ease working across cultures and timezones BS in Computer Science / Software Engineering, or 4+ years experience in troubleshooting customer-facing software issues. Be willing to participate in on call In addition to the above, we are looking for solid knowledge in 3 or more of the following skillset sushi menu list. Even though not everyone will have the same specializations, we are looking for pluridisciplinarians who can bridge between various subject matters. Solid understanding of PBX, ACD, CTI or IVR technologies Working experience with of VoIP protocols such as SIP, RTP or audio codecs Strong experience in developing java applications in heavy networking contexts Previous experience developing realtime or low-latency applications Excellent understanding of caching mechanisms such as Redis / Elasticache Working experience with high availability queueing systems such as RabbitMQ, AMQP, Kafka, ActiveMQ Excellent knowledge of Linux operations, at a systems level and in userspace Experience administering container orchestration such as Kubernetes, Nomad, etc. Working knowledge of configuration management and automation tools such as terraform, ansible, puppet, chef Benefits: Five9 Shares Bonus Scheme 10% Flexi Benefit Meal Allowance Medical Insurance Life Insurance 25 day Annual Leave + Public Holidays #LI-ND1 #LI-HYBRID #J-18808-Ljbffr
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Cloud Engineer
3 semanas atrás
Porto, Portugal Understanding Recruitment Group Tempo inteiroCloud Engineer We are seeking a Cloud Engineer to join a Porto based tech Unicorn (currently $5billion valuation), one of the largest providers of enterprise cloud connectivity platforms, who are growing a brand new infrastructure group. The team are a go-to provider of enterprise cloud contact centre technologies, and as such put huge importance on...
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Cloud Engineer
2 semanas atrás
Porto, Porto, Portugal Understanding Recruitment Group Tempo inteiroCloud Engineer We are seeking a Cloud Engineer to join a Porto based tech Unicorn (currently $5billion valuation), one of the largest providers of enterprise cloud connectivity platforms, who are growing a brand new infrastructure group. The team are a go-to provider of enterprise cloud contact centre technologies, and as such put huge importance on...
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Cloud Engineer
4 semanas atrás
Porto, Portugal Understanding Recruitment Group Tempo inteiroCloud EngineerWe are seeking a Cloud Engineer to join a Porto based tech Unicorn (currently $5billion valuation), one of the largest providers of enterprise cloud connectivity platforms, who are growing a brand new infrastructure group.The team are a go-to provider of enterprise cloud contact centre technologies, and as such put huge importance on...
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Cloud Engineer
4 semanas atrás
Porto, Portugal Understanding Recruitment Group Tempo inteiroCloud EngineerWe are seeking a Cloud Engineer to join a Porto based tech Unicorn (currently $5billion valuation), one of the largest providers of enterprise cloud connectivity platforms, who are growing a brand new infrastructure group.The team are a go-to provider of enterprise cloud contact centre technologies, and as such put huge importance on...
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Cloud Engineer
2 semanas atrás
Porto, Porto, Portugal Employment Pro Limited Tempo inteiroBuscar vagas de emprego e oportunidades de carreiraEncontramos 374 vagas para Vagas de emprego -seniorcloud-engineer .Receba alerta de vagas em seu email. Registre-se agoraFunção: (Senior)Cloud EngineerEmpresa: Diconium Digital SolutionsTipo: Full-timeContrato: Contrato sem termoLocalidade: Lisboa, PortoFunção: SeniorCloud EngineerEmpresa: DellentTipo:...
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Cloud Engineer
2 semanas atrás
Porto, Porto, Portugal Understanding Recruitment Group Tempo inteiroCloud EngineerWe are seeking a Cloud Engineer to join a Porto based tech Unicorn (currently $5billion valuation), one of the largest providers of enterprise cloud connectivity platforms, who are growing a brand new infrastructure group.The team are a go-to provider of enterprise cloud contact centre technologies, and as such put huge importance on...
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(Senior) Cloud Engineer
4 semanas atrás
Porto, Portugal Employment Pro Limited Tempo inteiroBuscar vagas de emprego e oportunidades de carreiraEncontramos 374 vagas para Vagas de emprego -senior--cloud-engineer .Receba alerta de vagas em seu email. Registre-se agora!Função: (Senior) Cloud EngineerEmpresa: Diconium Digital SolutionsTipo: Full-timeContrato: Contrato sem termoLocalidade: Lisboa, PortoFunção: Senior Cloud EngineerEmpresa:...
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(Senior) Cloud Engineer
2 meses atrás
Porto, Portugal Employment Pro Limited Tempo inteiroBuscar vagas de emprego e oportunidades de carreiraEncontramos 374 vagas para Vagas de emprego -senior--cloud-engineer . Receba alerta de vagas em seu email. Registre-se agora! Função: (Senior) Cloud EngineerEmpresa: Diconium Digital SolutionsTipo: Full-timeContrato: Contrato sem termoLocalidade: Lisboa, PortoFunção: Senior Cloud EngineerEmpresa:...
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(Senior) Cloud Engineer
2 meses atrás
Porto, Portugal Employment Pro Limited Tempo inteiroBuscar vagas de emprego e oportunidades de carreira Encontramos 374 vagas para Vagas de emprego -senior--cloud-engineer .Receba alerta de vagas em seu email. Registre-se agora!Função: (Senior) Cloud EngineerEmpresa: Diconium Digital SolutionsTipo: Full-timeContrato: Contrato sem termoLocalidade: Lisboa, Porto Função: Senior Cloud EngineerEmpresa:...
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(Senior) Cloud Engineer
4 semanas atrás
Porto, Portugal Employment Pro Limited Tempo inteiroBuscar vagas de emprego e oportunidades de carreira Encontramos 374 vagas para Vagas de emprego -senior--cloud-engineer .Receba alerta de vagas em seu email. Registre-se agora!Função: (Senior) Cloud EngineerEmpresa: Diconium Digital SolutionsTipo: Full-timeContrato: Contrato sem termoLocalidade: Lisboa, Porto Função: Senior Cloud EngineerEmpresa:...
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Cloud Engineer
2 semanas atrás
Porto, Porto, Portugal Five9 Inc. Tempo inteiroThis position is for a Cloud TAC Engineer role (in the Technical Assistance Center) at Five9, the Intelligent Cloud Contact Center facilitating over three billion customer interactions per year. You will act as the in-depth technical escalation contact for any customer matters which require complex troubleshooting beyond that which the Technical Support...
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Cloud Engineer
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Porto, Porto, Portugal SERgroup Holding International GmbH Tempo inteiroAre you interested in the latest technologies? Do you want to actively shape the digital age? Are you curious about the IT industry and would like to boost your career? Then join our team and help us to innovate the cloud world Porto This is how you succeed The Cloud Engineer role is for people who are passionate about helping others. You will be...
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Cloud Engineer
2 semanas atrás
Porto, Porto, Portugal Employment Pro Limited Tempo inteiroBuscar vagas de emprego e oportunidades de carreira Encontramos 374 vagas para Vagas de emprego -seniorcloud-engineer. Receba alerta de vagas em seu email.Registre-se agora Função:(Senior) Cloud EngineerEmpresa:Diconium Digital SolutionsTipo:Full-timeContrato:Contrato sem termoLocalidade:Lisboa, Porto Função:Senior Cloud...
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Cloud Support Engineer
Há 2 horas
Porto, Portugal Understanding Recruitment Group Tempo inteiroCloud Support EngineerWe are seeking a Cloud Support Engineer to join a Porto based tech Unicorn (currently $5billion valuation), one of the largest providers of enterprise cloud connectivity platforms, which are growing a brand new infrastructure group.The team are a go to provider of cloud contact centre tech facilitating billions of customer interactions...
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Cloud Engineer
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Porto, Portugal Quickops Tempo inteiroRef. AO2518 Estamos à procura de um Cloud Engineer para se juntar à nossa equipa. Se te consideras uma pessoa flexível e proativa e desejas enfrentar novos desafios profissionais, envia-nos a tua candidatura! Estamos ansiosos por fazer parte do teu crescimento e certamente que iremos construir um futuro de sucesso juntos! Competências técnicas: – Bons...
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Cloud Engineer
2 semanas atrás
Porto, Porto, Portugal Quickops Tempo inteiroRef. AO2518 Estamos à procura de um Cloud Engineer para se juntar à nossa equipa.Se te consideras uma pessoa flexível e proativa e desejas enfrentar novos desafios profissionais, envia-nos a tua candidatura Estamos ansiosos por fazer parte do teu crescimento e certamente que iremos construir um futuro de sucesso juntos Competências técnicas: – Bons...
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Cloud Engineer
Há 1 mês
Porto, Portugal Sergroup Holding International Gmbh Tempo inteiroAre you interested in the latest technologies? Do you want to actively shape the digital age? Are you curious about the IT industry and would like to boost your career? Then join our team and help us to innovate the cloud world! PortoThis is how you succeedThe Cloud Engineer role is for people who are passionate about helping others. You will be...
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Cloud Engineer
4 semanas atrás
Porto, Portugal Sergroup Holding International Gmbh Tempo inteiroAre you interested in the latest technologies? Do you want to actively shape the digital age? Are you curious about the IT industry and would like to boost your career? Then join our team and help us to innovate the cloud world! PortoThis is how you succeedThe Cloud Engineer role is for people who are passionate about helping others. You will be...
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Cloud Engineer
Há 6 dias
Porto, Portugal Sergroup Holding International Gmbh Tempo inteiroAre you interested in the latest technologies? Do you want to actively shape the digital age? Are you curious about the IT industry and would like to boost your career? Then join our team and help us to innovate the cloud world!Porto This is how you succeed The Cloud Engineer role is for people who are passionate about helping others. You will be...
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Cloud Engineer
Há 6 dias
Porto, Portugal Quickops Tempo inteiroRef. AO2518Estamos à procura de um Cloud Engineer para se juntar à nossa equipa.Se te consideras uma pessoa flexível e proativa e desejas enfrentar novos desafios profissionais, envia-nos a tua candidatura! Estamos ansiosos por fazer parte do teu crescimento e certamente que iremos construir um futuro de sucesso juntos!Competências técnicas: – Bons...