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Cloud Support Engineer
Há 2 dias
Cloud Support Engineer
We are seeking a Cloud Support Engineer to join a Porto based tech Unicorn (currently $5billion valuation), one of the largest providers of enterprise cloud connectivity platforms, which are growing a brand new infrastructure group.
The team are a go to provider of cloud contact centre tech facilitating billions of customer interactions each year.
Team is incredibly tech focused, putting a huge importance on cloud ops and reliability, working in a multi-vendor GCP and AWS environment.
Within this role, you will be handling the hardest escalations from a Technical Support team providing comprehensive troubleshooting which could be related to applications, networking, databases etc. Rest of your time you will spend on collaborating with wider Cloud Operations and Engineering teams focusing on root cause analysis, configuration and wider improvements of code and infrastructure.
We are seeking Cloud Support Engineer with:
Extensive troubleshooting skills
Familiarity with scripting, networking, databases etc.
Experience working in complex Saas environment
Exposure to public cloud (AWS and GCP) would be beneficial but not essential
Salary: up to €55,000 plus 5% bonus, substantial stock options (paid yearly), private health, meal allowance, life assurance and an additional stock purchase scheme.
Location: Porto on a hybrid basis, around two days in office per week with some flexibility
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