Qa & Process Strategy Associate
3 semanas atrás
.THE ROLEAs QA & Process Strategy Associate you will be an expert within a central team dedicated to optimizing and managing the strategies for both Customer Support and Operational Support and be responsible for structuring a specific capability of our operating model so that the main objectives of Operations : fleet availability, customer satisfaction and operational efficiency are achieved.You will be responsible for developing and implementing training programs and process guidelines that empower the Global Support Delivery team and Regional Support Leads, the backbone of our support operations, to deliver exceptional service.To excel in this role, you will need to develop a deep understanding of Indie Campers' value proposition and the terms and conditions that define our customer relationships throughout the entire journey.Armed with this knowledge, you will create and refine strategies to ensure that all support agents whether they handle pre-trip inquiries, on-trip assistance, or service recovery as well as their team leaders, are thoroughly trained and equipped to perform their roles at the highest level.Reporting directly to the Support Strategy Director, this role is critical for ensuring that our support teams are well-prepared, that processes are rigorously followed, and that the quality of service delivery is consistently high across all regions.WHAT WILL YOU WORK ON?Own the creation of training strategies for all support agents and team leaders, ensuring that each group receives tailored training that equips them to handle their specific responsibilities effectively, over their responsibilities of pre-trip, on-trip, post-trip support and service recovery capabilities.Establish and standardize comprehensive training programs that cover all necessary skills, knowledge, and processes for agents that require those capabilities.Ensure that these programs are engaging, practical, and aligned with the company's service standards.Develop and enforce standardized process guidelines that agents and team leaders must follow, ensuring consistency in service delivery and adherence to best practices across all support functions.Continuously monitor the effectiveness of training programs through assessments, feedback, and performance metrics. Use these insights to refine and improve training content and delivery methods.Work closely with the Global Support Delivery team to ensure that trained processes are being followed consistently, and that service delivery meets the established quality standards.Implement quality assurance measures to identify gaps and areas for improvement.Creation and coordinate strategic projects that result in implementation of structural changes to the support operational model and that improves key components of the service given to the customer and our local operations, tracking progress to ensure timely delivery within scope, and monitoring performance to ensure adherence to set goals
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QA & Process Strategy Associate
2 meses atrás
Lisboa, Lisboa, Portugal Indie campers Tempo inteiroAbout Indie CampersIndie Campers is a leading campervan marketplace that aims to make road trips accessible to everyone. With a strong focus on customer-centricity and digital innovation, we have developed a robust booking experience and offer high-quality road trips at affordable prices.Our platform has facilitated over one million nights of rentals,...
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Qa & Process Strategy Associate
3 semanas atrás
Lisboa, Portugal Buscojobs Portugal Tempo inteiroTHE ROLEAs QA & Process Strategy Associate you will be an expert within a central team dedicated to optimizing and managing the strategies for both Customer Support and Operational Support and be responsible for structuring a specific capability of our operating model so that the main objectives of Operations : fleet availability, customer satisfaction and...
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Qa & Process Strategy Associate
2 meses atrás
Lisboa, Portugal Indie Campers Tempo inteiroTHE ROLEAs QA & Process Strategy Associate you will be an expert within a central team dedicated to optimizing and managing the strategies for both Customer Support and Operational Support and be responsible for structuring a specific capability of our operating model so that the main objectives of Operations: fleet availability, customer satisfaction and...
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Qa & Process Strategy Associate
3 semanas atrás
Lisboa, Portugal Buscojobs Portugal Tempo inteiroTHE ROLEAs QA & Process Strategy Associate you will be an expert within a central team dedicated to optimizing and managing the strategies for both Customer Support and Operational Support and be responsible for structuring a specific capability of our operating model so that the main objectives of Operations : fleet availability, customer satisfaction and...
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Qa & Process Strategy Associate
3 semanas atrás
Lisboa, Portugal Buscojobs Portugal Tempo inteiro.THE ROLE As QA & Process Strategy Associate you will be an expert within a central team dedicated to optimizing and managing the strategies for both Customer Support and Operational Support and be responsible for structuring a specific capability of our operating model so that the main objectives of Operations : fleet availability, customer satisfaction and...
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Lisboa, Lisboa, Portugal Indie campers Tempo inteiroAbout UsIndie Campers, a leading campervan marketplace, aims to make road trips accessible to everyone. Our customer-centric approach and digital platform enable seamless booking experiences and affordable road trips. With over one million nights booked, we've welcomed over 300,000 travelers from 169 countries.Our team is dedicated to delivering exceptional...
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Strategy Associate
3 meses atrás
Lisboa, Portugal Comparajá Tempo inteiro.Are you ready to thrive in a dynamic and exhilarating environment, where you'll be entrusted with significant responsibilities? Are you seeking to join an extraordinary team of young, motivated, and highly ambitious individuals? If you have a genuine passion for connecting with people and driving remarkable outcomes, then you could be the perfect fit for...
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Strategy Associate
4 meses atrás
Lisboa, Portugal Comparajá.Pt Tempo inteiro.Are you ready to thrive in a dynamic and exhilarating environment, where you'll be entrusted with significant responsibilities? Are you seeking to join an extraordinary team of young, motivated, and highly ambitious individuals? If you have a genuine passion for connecting with people and driving remarkable outcomes, then you could be the perfect fit for...
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Customer Support Strategy Associate
2 meses atrás
Lisboa, Portugal Indie Campers Tempo inteiroTHE ROLEAs a Customer Support Strategy Associate at Indie Campers, you will play a key role in helping to improve the quality and efficiency of our customer support services.You will assist with analysing customer support data, identifying trends, and supporting the implementation of process enhancements to ensure exceptional customer satisfaction.This is a...
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Strategy Associate
6 meses atrás
Lisboa, Portugal ComparaJá Tempo inteiroAre you ready to thrive in a dynamic and exhilarating environment, where you'll be entrusted with significant responsibilities? Are you seeking to join an extraordinary team of young, motivated, and highly ambitious individuals? If you have a genuine passion for connecting with people and driving remarkable outcomes, then you could be the perfect fit for our...
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Strategy Associate
2 meses atrás
Lisboa, Portugal ComparaJá Tempo inteiroAre you ready to thrive in a dynamic and exhilarating environment, where you'll be entrusted with significant responsibilities? Are you seeking to join an extraordinary team of young, motivated, and highly ambitious individuals? If you have a genuine passion for connecting with people and driving remarkable outcomes, then you could be the perfect fit for our...
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Customer Support Strategy Associate
2 meses atrás
Lisboa, Portugal Indie Campers Tempo inteiroABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we...
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Customer Support Strategy Associate
4 semanas atrás
Lisboa, Lisboa, Portugal Indie Campers Tempo inteiroAbout Indie CampersWe are the go-to campervan marketplace, on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have led to a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our platform, we have welcomed more than 300,000 travelers...
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Qa Lead
Há 1 mês
Lisboa, Portugal Cross Border Talents Tempo inteiro? Understand the overall project, understand phase-wise requirements? Involve in requirements gathering, analysis and definition ? Define test planning strategy including:? Regression strategy, non-functional testing? Functional testing post integrations customizations? Staging through...
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Customer Support Strategy Associate
2 meses atrás
Lisboa, Portugal Indie Campers Tempo inteiroABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone.Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we...
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Strategic Process Optimization Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Indie Campers Tempo inteiroJob DescriptionThe QA & Process Strategy Associate will be a key member of our central team dedicated to optimizing and managing strategies for Customer Support and Operational Support.This role requires developing and implementing training programs and process guidelines to empower the Global Support Delivery team and Regional Support Leads, enabling them...
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Customer Support Strategy Associate
2 meses atrás
Lisboa, Portugal Indie Campers Tempo inteiroABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our travel platform, we have...
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Strategy & Operations Senior Associate
6 meses atrás
Lisboa, Portugal Mastercard Tempo inteiroOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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Qa Engineer
Há 1 mês
Lisboa, Portugal Cross Border Talents Tempo inteiroResponsibilities ? Understand the overall project, understand phase-wise requirements? Involve in requirements gathering, analysis and definition ? Understand test planning strategy? Regression strategy, non-functional testing? Functional testing post integrations...
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Quality Assurance/qa Strategy
6 meses atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 13099_Quality Assurance/QA Strategy_Lisboa **Descrição**: N/A **Perfil**: - More than 4 years of proven experience in quality assurance or related field; - Strong understanding of software testing methodologies and tools, including test automation; - Knowledge of Agile and DevOps methodologies; - Experience with continuous integration and...
