Norwegian Speaking Customer Specialist
2 meses atrás
Oferta: Are you looking for your next adventure abroad? What about moving to Portugal?As a result of the incredible growth of our client, we're looking for bilingual speakers to join us and one of the world's most well-known brands, as a Norwegian Speaking Customer Specialist (M/F) - Call Center Agent, to work in Porto - Portugal.Funções:- Maintain a positive, empathetic and professional attitude towards customers;- Respond promptly to customer inquiries;- Communicate with customers by calls, tickets, emails or messages;- Know the product/service well;- Process customer requests and complains;- Track, document and retrieve information in call tracking database;- Increase customer loyalty by delivering a seamless experience.Requisitos:- Have a Disability Certificate equal to or greater than 60% (required);- Have a proficient or bilingual level of Norwegian, and advanced level of English;- Have 6 months – 1 year of customer service experience;- Have call center experience;- Are living in or willing to relocate to Portugal;- Have flexibitity in terms of shifts;- Have effective communication skills and customer care skills – ability to listen and understand the customers needs;- Have strong computer navigation skills (you don't need to be a pc nerd, don't worry);- Have good disposition to work in a customer service environment.Horário:Full-time schedule of 40 hours per week from Monday to Sunday on a rotating schedule from 7:00 am to 9:00 pm with the necessary breaks provided by law.Qualificações:- High School.Línguas:- Proficiency in Norwegian;- Advanced English.
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